Customer experience

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872 Customer experience awards found

Awarded contract
West Northamptonshire Council Target Operating Model NASS
West Northamptonshire CouncilSupplier(s) Newton EuropeGBP 6,470,000Awarded 21 December 2021Social services
Expired contract
21 065 Contact Centre as a Service (CCaaS)
Cheshire East CouncilSupplier(s) BUSINESS SYSTEMS (U.K.) LIMITEDGBP 881,733Awarded 17 December 2021Expiring 17 December 2024IT software package
Awarded contract
Domestic Water Saving Audits
NORTHUMBRIAN WATER GROUP LIMITEDSupplier(s) Aqualogic (WC) Ltd2,300,000Awarded 14 December 2021Consulting services for water-supply and waste consultancy
Expired contract
Planning Improvement Consultancy - A820
Swale Borough CouncilSupplier(s) MondremGBP 62,692Awarded 13 December 2021Expiring 13 June 2022General management consultancy services
Awarded contract
Partial Shop Refits at National Museum Cardiff and Big Pit
Amgueddfa Cymru — National Museum WalesSupplier(s) Concept Display Systems SW LTDGBP 50,000Awarded 26 November 2021Design consultancy services
Awarded contract
Customer Experience Programme
Network RailSupplier(s) Labinah Management Training Ltd t/a SignalCXGBP 2,000,000Awarded 25 November 2021Marketing management consultancy services
Expired contract
Research Specification to understanding the business customer benefits of the reforms laid out in HMRC and HM Treasury's 10-year Tax Administration Strategy
HM Revenue & Customs (HMRC)Supplier(s) Verian Group UK LtdGBP 170,000Awarded 24 November 2021Expiring 30 June 2022Research and development services and related consultancy services
Expired contract
Leisure Management Software and Access Control
Chesterfield Borough CouncilSupplier(s) Gladstone LimitedGBP 313,550.06Awarded 15 November 2021Expiring 15 November 2024Access control system
Expired contract
Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery, for the post-Covid world
London Borough of Waltham ForestSupplier(s) Gate One LimitedGBP 150,000Awarded 10 November 2021Expiring 10 February 2022Technical testing, analysis and consultancy services
Awarded contract
#21196 - Customer Experience Programme - Services Contract
Network RailGBP 2,000,000Awarded 4 November 2021
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Expired contract
Show Home Interior Design
Housing 21Supplier(s) Halls Furnishings Limited, Alessandro Caruso Architects & Interiors, iDesignGBP 180,000Awarded 1 November 2021Expiring 31 October 2024Interior design services
Awarded contract
Rail Delivery Group (RDG) Central Back Office (CBO) HOPS
Network RailAwarded 24 October 2021Computer back-up and catalogue conversion services
Awarded contract
Contract
Phoenix Community HousingSupplier(s) NPAGBP 48,000Awarded 18 October 2021Call centre
Expired contract
DHSC MQS R - T&T and Customer Experience HEO (CB)
Department of Health and Social CareSupplier(s) Allen LaneGBP 21,840Awarded 11 October 2021Expiring 30 November 2021Supply services of personnel including temporary staff
Awarded contract
Sales & Marketing Framework
Catalyst Housing Limited
Supplier(s)
63 suppliers
Agenda Media International Limited
ASAP UK Ltd
Ascension Property Services Limited
Aylesworth Flemming Limited
blocc interiors ltd
Bureau Workspace Ltd
Call Care 247
Carmargue Group Limited
Carter Jonas LLP
Cast Media Group Ltd
Claude Hooper Limited
Colliers
Core Media Services Ltd
Countrywide Residential
DMA Signs Ltd
Edward Thomas Interiors Ltd
Etch Interiors
Faust PR Ltd
February London T/A Latch
Focus Experiential Ltd
Focus Integrated Marketing Communications Ltd
Focus on Media Limited
Four Communications
Full Communications
GL Hearn
Hobs Reprographics Limited
ID Verde Limited
Image Affordable Living Ltd
Image Foundry Studios
Interiors By Casa Limited
J2 Marketing Design Digital Ltd
Jones Lang LaSalle
Kessels Kramer London Ltd
Killer5 Interior Design Ltd
Knight Frank LLP
Lifestyle Interiors by Elaine Gore Ltd
Lucid Property Visualisations Limited
Macro Art Limited
Maher Model Makers Ltd
Making Giants Limited
MG Signs Limited
MILLER HARE LIMITED
Moving Made Easy Limited
MPL Contact Limited
New i.d Interiors Limited
Nu-Brite Limited
Omni Interior Design Ltd
Pearl PR & Communications
Philosophy Design Limited
Red Loft LLP
Saint Flooring
Savills (UK) Limited
Site Sales Property Group Ltd
Space and Time Media Ltd
The New Homes Group Limited
The Social Co. Ltd
Three Dimensional Developments
Tidywork Studio
Triple M Ltd
Ventrica Ltd
Vesta Interiors
Virtual Viewing Limited
VMI Studio Ltd
GBP 41,850,000Awarded 1 October 2021Real estate services
Expired contract
Sales & Marketing Framework
Catalyst Housing Limited
Supplier(s)
63 suppliers
Agenda Media International Limited
ASAP UK Ltd
Ascension Property Services Limited
Aylesworth Flemming Limited
blocc interiors ltd
Bureau Workspace Ltd
Call Care 247
Carmargue Group Limited
Carter Jonas LLP
Cast Media Group Ltd
Claude Hooper Limited
Colliers
Core Media Services Ltd
Countrywide Residential
DMA Signs Ltd
Edward Thomas Interiors Ltd
Etch Interiors
Faust PR Ltd
February London T/A Latch
Focus Experiential Ltd
Focus Integrated Marketing Communications Ltd
Focus on Media Limited
Four Communications
Full Communications
GL Hearn
Hobs Reprographics Limited
ID Verde Limited
Image Affordable Living Ltd
Image Foundry Studios
Interiors By Casa Limited
J2 Marketing Design Digital Ltd
Jones Lang LaSalle
Kessels Kramer London Ltd
Killer5 Interior Design Ltd
Knight Frank LLP
Lifestyle Interiors by Elaine Gore Ltd
Lucid Property Visualisations Limited
Macro Art Limited
Maher Model Makers Ltd
Making Giants Limited
MG Signs Limited
MILLER HARE LIMITED
Moving Made Easy Limited
MPL Contact Limited
New i.d Interiors Limited
Nu-Brite Limited
Omni Interior Design Ltd
Pearl PR & Communications
Philosophy Design Limited
Red Loft LLP
Saint Flooring
Savills (UK) Limited
Site Sales Property Group Ltd
Space and Time Media Ltd
The New Homes Group Limited
The Social Co. Ltd
Three Dimensional Developments
Tidywork Studio
Triple M Ltd
Ventrica Ltd
Vesta Interiors
Virtual Viewing Limited
VMI Studio Ltd
GBP 30,000,000Awarded 1 October 2021Expiring 30 September 2025Marketing services
Awarded contract
FWoW Connections Portal - Phase 1
Northern Gas NetworksSupplier(s) TPoint Solutions LtdGBP 60,925Awarded 1 October 2021IT services: consulting, software development, Internet and support
Expired contract
Citizen Event History-Analytics
Department For Work and Pensions (DWP)Supplier(s) Scott Logic LimitedGBP 1,347,965Awarded 1 October 2021Expiring 31 March 2022IT services: consulting, software development, Internet and support
Expired contract
Customer Insight Consultant
Maritime and Coastguard AgencySupplier(s) GLOBAL RESOURCING LTDGBP 41,500Awarded 28 September 2021Expiring 11 January 2022Supply services of personnel including temporary staff
Expired contract
Delivering behavioural insight and change
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedGBP 167,141.38Awarded 27 September 2021Expiring 31 March 2022Research and development services and related consultancy services

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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