Customer experience

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872 Customer experience awards found

Awarded contract
Customer Engagement Centre Modification Notice
Department for EducationSupplier(s) ARVATO LIMITEDGBP 58,323,349.75Awarded 17 August 2026Expiring 16 August 2028Shared-business telephone network services
Awarded contract
Surveys- Customer experience
Vico Homes LimitedSupplier(s) SABIO LtdGBP 103,122.82Awarded 3 July 2026Expiring 31 March 2027Survey services
Awarded contract
Customer Experience Training
Plus Dane Housing LimitedSupplier(s) Calico Enterprise LtdGBP 165,000Awarded 3 July 2026Expiring 5 January 2028Staff training services
Awarded contract
To supply, install, maintain and operate electric vehicle charge points
West Northamptonshire CouncilSupplier(s) CHAR.GY LIMITEDGBP 7,000,000Awarded 1 July 2026Expiring 1 July 2041Electricity, heating, solar and nuclear energy
Awarded contract
System Integrator for Customer Experience Platform
Sanctuary Housing AssociationSupplier(s) Delaware Digital LLPGBP 4,450,000Awarded 23 June 2026Expiring 30 June 2027Software programming and consultancy services
Awarded contract
Christmas Market Operator for Leeds City Square
Leeds City CouncilSupplier(s) Fabler & Co. LtdGBP 571,200Awarded 19 June 2026Expiring 13 May 2030Event services
Awarded contract
Burnley Leisure & Culture - Leisure Centre Management Information System (MIS) via G-Cloud 14 (RM1557.14)
Burnley Borough CouncilSupplier(s) Gladstone LimitedGBP 254,146Awarded 17 June 2026Expiring 31 July 2029Information systems
Awarded contract
Consultancy Services for the Review and Development of Cambridge City Council Car Parks Assets
Cambridge City CouncilSupplier(s) 2020 ConsultancyGBP 28,445Awarded 17 June 2026Expiring 7 January 2027Business and management consultancy and related services
Awarded contract
Collection & Recovery Services
Southern Water Services Ltd
Supplier(s)
5 suppliers
Advantis Credit Ltd
CONEXUS RECOVERY & FIELD SERVICES LIMITED
ORBIT CREDIT SERVICES LIMITED
PHILLIPS & COHEN ASSOCIATES (UK) LIMITED
UK Search Limited
19,800,000Awarded 9 June 2026Expiring 23 November 2030Collection agency services
Awarded contract
The Provision of Mystery Shoppers
Construction Industry Training BoardSupplier(s) Mystery Shoppers Ltd306,472Awarded 4 June 2026Expiring 20 July 2029Market research services
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Awarded contract
Multi Functional Devices and Digital Solutions
Kent County Council
Supplier(s)
7 suppliers
EBM Office Centre Ltd
Insight Systems Ltd
KYOCERA DOCUMENT SOLUTIONS (U.K.) LIMITED
RICOH UK LIMITED
SHARP BUSINESS SYSTEMS UK PLC
Specialist Computer Centre (SCC) Plc
The DMS Digital Group
GBP 750,000,000Awarded 4 June 2026Expiring 21 May 2030Financial leasing services
Awarded contract
Provision of Service Quality Regime (SQR) Inspection Services
XC TRAINS LIMITEDSupplier(s) Mystery Shoppers LtdGBP 1,344,073Awarded 2 June 2026Expiring 24 August 2029Survey conduction services
Awarded contract
B2B Research Community - User Panel
National Employment Savings Trust (NEST) CorporationSupplier(s) Quadrangle Research Group LimitedGBP 299,990Awarded 26 May 2026Expiring 14 June 2027Research services
Awarded contract
Provision of Service Quality Regime (SQR) System
XC TRAINS LIMITEDSupplier(s) YIOSHI LTD558,000Awarded 20 May 2026Expiring 13 August 2029Software package and information systems
Awarded contract
ID Verification
Civil Aviation AuthoritySupplier(s) TRUSTID LIMITEDGBP 612,800Awarded 19 May 2026Expiring 19 May 2029Software package and information systems
Awarded contract
Understanding customer experience of parcel deliveries
Office of Communications (Ofcom)Supplier(s) Navigator Insight (Formally Blue Marble Research)GBP 70,680Awarded 18 May 2026Expiring 30 September 2026Market research services
Awarded contract
University of Winchester - Catering Services
The University of WinchesterSupplier(s) Aramark Ltd12,000,000Awarded 12 May 2026Expiring 31 July 2031Catering services
Awarded contract
Provision on Tenant Satisfaction Measures (TSM)
Together Housing Association LimitedSupplier(s) The Leadership Factor (t/a TLF Research)500,000Awarded 5 May 2026Expiring 30 June 2028Survey services
Awarded contract
Provision of Customer Insight/Feedback Tool
Together Housing Association LimitedSupplier(s) Customer Sure Limited400,000Awarded 1 May 2026Expiring 31 August 2028Market and economic research; polling and statistics
Awarded contract
One Council Operating Model Transformation
Derbyshire County CouncilSupplier(s) PricewaterhouseCoopers LLPGBP 5,000,002Awarded 30 April 2026Expiring 1 April 2028Business and management consultancy and related services

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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