West Northamptonshire Council Target Operating Model NASS

Tender description

Lot 1: Given the increased demand for adult social care in Northamptonshire, the ageing population of the county and the financial challenges of both the council and the wider health and social care system, there is a need to review the operating systems, processes and practice within adult social care. The aim of this piece of work is to be ‘fit for the future’ and ensure that how we deliver services and manage future demand under a new ‘target operating model’ is aligned to our strategic direction and approach, improves customer experience and operates as effectively and efficiently as possible. NASS is undertaking an open procurement process to select a strategic partner to work alongside to design and implement a programme of transformational change over the next 18 months. The partner will be required to assist in refining NASS's processes, improving customer experience and delivering sustainable services going forward. This contract is for 18 months, with an option to extend for 6 months, making 24 months in total and could be in the region of 4 000 000 GBP to 7 000 000 GBP.