Customer Experience Programme
Details
- Buyer
- Network Rail
- Supplier(s)
- Labinah Management Training Ltd t/a SignalCX
- Value
- GBP 2,000,000
- Topic
- Business and management consultancy and related services
- Published
- 25 November 2021
- Source
- uk:find_a_tender
Tender description
Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team. Lot 1: Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.
Timeline
- Completed: Award published25 November 2021Current notice
- Completed: Award date25 November 2021
About the buyer
Network Rail is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79400000 · Business and management consultancy and related services
- 79413000 · Marketing management consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@network-rail.gov |
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