Expired contract

21 065 Contact Centre as a Service (CCaaS)

Details

Buyer: Cheshire East Council
Supplier(s): BUSINESS SYSTEMS (U.K.) LIMITED
Value: GBP 881,733
Duration: 3 years
Topic: IT software package
Published: 17 December 2021
Source: uk:contracts_finder

Tender description

Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres. This solution will support the corporate objectives to improve the customer experience and to drive channel shift towards digital channels.

Timeline

Completed: Award published17 December 2021
Current notice
Completed: Award date17 December 2021
Completed: Contract expiry date17 December 2024

About the buyer

Cheshire East Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48517000 · IT software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@cheshire-east-council.gov
Commercial Director	+44 •••• ••••••	••••••••@cheshire-east-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@cheshire-east-council.gov
Category Lead	+44 •••• ••••••	••••••••@cheshire-east-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@cheshire-east-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@cheshire-east-council.gov