Customer services

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1,790 Customer services awards found

Awarded contract
CHARGEPLACE SCOTLAND CHARGE POINT NETWORK OPERATOR SERVICES
Transport ScotlandSupplier(s) Swarco Traffic LtdGBP 5,866,834.47Awarded 26 March 2025Repair and maintenance services of electrical machinery, apparatus and associated equipment
Awarded contract
Security & Cleaning (Soft FM Services)
Tameside Metropolitan Borough CouncilSupplier(s) Westgrove Support Services LimitedGBP 2,212,061.35Awarded 14 March 2025Cleaning services
Awarded contract
Agency Workers 071-2024 Provision of Front of House (FOH), Back of House (BOH) & Kitchen (Chefs & preparation) Agency Workers for Manchester Central Convention Complex Limited
Manchester City Council
Supplier(s)
5 suppliers
Arc Hospitality Recruitment Solutions Limited
Berkeley Scott Limited
MSSHOSP Ltd
Syft Online Limited trading as Indeed Flex
Verve People Limited c/o Interaction Recruitment PLC
GBP 1,400,000Awarded 13 March 2025Supply services of personnel including temporary staff
Awarded contract
006.25 Customer Service Practitioner L2 Apprenticeship - AWARD
Telford and Wrekin CouncilSupplier(s) County TrainingGBP 21,000Awarded 6 March 2025Expiring 31 July 2028Education and training services
Awarded contract
Facilities Management and Cleaning Services for the Office of the Planning Regulator
Office of the Planning Regulator100,000Awarded 4 March 2025Cleaning services
Expired contract
Non Devolved Adult Skills Fund Delivery Opportunity
Hertford Regional CollegeSupplier(s) SPS Training Solutions LimitedGBP 52,000Awarded 3 March 2025Expiring 31 July 2025Adult and other education services
Awarded contract
Second Source Responsive Repairs - Electric In Flat
capitalEsourcingSupplier(s) PFL ELECTRICAL LTDGBP 736,630Awarded 24 February 2025Expiring 23 February 2028Repair and maintenance services
Awarded contract
CFM0279-1 - Gartner Research Services
Fife CouncilSupplier(s) Gartner UK LtdGBP 96,400Awarded 19 February 2025Subscription services
Awarded contract
Provision of Service Quality Regime (SQR) and Related Services
Northern Trains Ltd2,850,000Awarded 17 February 2025Database software package
Awarded contract
Second Source Responsive Repairs - Roofing
capitalEsourcingSupplier(s) Masher Brothers Limited (Multi Dis)GBP 1,660,310Awarded 17 February 2025Expiring 16 February 2028Roof repair and maintenance work
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Awarded contract
NP04524 Omni-Channel Customer Service Helpdesk (Phase 1)
NHS National Services ScotlandSupplier(s) PricewaterhouseCoopers LLPGBP 98,000Awarded 17 February 2025IT services: consulting, software development, Internet and support
Awarded contract
Second Source Responsive Repairs - Plumbing
capitalEsourcingSupplier(s) Polyteck Building Services Limited LONDONGBP 1,332,559Awarded 10 February 2025Expiring 9 February 2028Repair and maintenance services
Awarded contract
Highways Information System and Content Management via CCS RM6259 Vertical Application Solutions framework Lot 3
Southend-on-Sea Borough CouncilSupplier(s) Causeway Technologies LimitedGBP 80,000Awarded 7 February 2025Expiring 6 February 2027Road traffic-control equipment
Awarded contract
Messingham Primary School ~ Catering Tender
Messingham Primary SchoolSupplier(s) Aspens Food ServicesGBP 408,112.55Awarded 6 February 2025School catering services
Awarded contract
Second Source Responsive Repairs - Drainage
capitalEsourcingSupplier(s) First Choice Drainage Solutions LtdGBP 589,472Awarded 3 February 2025Expiring 2 February 2028Repair and maintenance services
Awarded contract
AI Services Framework
Yorkshire Water Services Ltd
Supplier(s)
6 suppliers
ANSWER DIGITAL LIMITED
Artesia Consulting Ltd
Doza Consulting Ltd
Faculty Science Limited
Jacobs U.K. Limited
SAND TECH AI (UK) LTD
GBP 32,000,000Awarded 2 February 2025Expiring 31 December 2030Data services
Expired contract
PCI-DSS Compliance Consultancy
Derbyshire Dales District CouncilSupplier(s) Claranet LtdGBP 12,100Awarded 1 February 2025Expiring 31 July 2025Programming services of packaged software products
Expired contract
Level 2 Customer Service Practitioner
Hampshire County CouncilSupplier(s) Basingstoke College Of TechnologyGBP 3,500Awarded 30 January 2025Expiring 1 June 2026Education and training services
Awarded contract
ITT for a Comprehensive AI Knowledge Assistant Solution
THE ENERGY SAVING TRUST LIMITED260,000Awarded 27 January 2025Software package and information systems
Expired contract
Replacement customer service platform
Leicestershire County CouncilSupplier(s) Freshworks Inc.GBP 8,600Awarded 20 January 2025Expiring 19 March 2025

Top buyers

Buyers ranked by total contract award volume for customer services.

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BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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