Cadent Gas Customer Contact Centre Tender
Details
- Buyer
- Cadent Gas Limited
- Topic
- Telecommunications network
- Published
- 30 July 2025
- Source
- uk:find_a_tender
Tender description
Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Lot 1: Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.
Timeline
- Completed: Award date29 July 2025
- Completed: Award published30 July 2025Current notice
About the buyer
Cadent Gas Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32412100 · Telecommunications network
- 32524000 · Telecommunications system
- 50332000 · Telecommunications-infrastructure maintenance services
- 64220000 · Telecommunication services except telephone and data transmission services
- 64226000 · Telematics services
- 64227000 · Integrated telecommunications services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cadent-gas-limited.gov |
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