Customer experience

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872 Customer experience awards found

Expired contract
Retail Shops Design & Fit-out
ROYAL ARMOURIES MUSEUMSupplier(s) ARJ CRE8 LimitedAwarded 24 March 2015Expiring 31 July 2015Production management consultancy services
Expired contract
HMRC Customer Experience Survey 2015-18
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 1,202,094Awarded 20 March 2015Expiring 30 April 2018Research and development services and related consultancy services
Expired contract
HMRC Customer Experience Survey 2015-18
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 1,300,346Awarded 20 March 2015Expiring 30 April 2018Research and development services and related consultancy services
Expired contract
DFT T-TEAR Lot 2 Framework / PJ445 Target Customer Experience Development - Customer Experience Research
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITED, LENS-TECHGBP 82,082Awarded 18 March 2015Expiring 31 May 2015Civil engineering consultancy services
Expired contract
PAYE Real Time Information – Research with micro employers to explore experience of reporting on or before
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 21,023Awarded 16 January 2015Expiring 30 March 2015Research and development services and related consultancy services
Expired contract
Telephony Services
Transport for LondonSupplier(s) Eckoh UK LtdGBP 1,200,000Awarded 11 December 2014Expiring 29 June 2019Maintenance services of telecommunications equipment
Expired contract
Panel Survey of Tax Credits Customers: 2014/15 telephone survey
HM Revenue & Customs (HMRC)Supplier(s) NatcenGBP 82,922Awarded 29 August 2014Expiring 31 March 2015Research and development services and related consultancy services
Expired contract
Strategic Partner toSsupport the Customers Services Transformation Programme
London Borough of HaringeySupplier(s) Agilisys LtdGBP 2,085,000,000Awarded 30 July 2013Expiring 29 July 2016Tax consultancy services
Awarded contract
GLA Digital Team On-Site User Researcher
Greater London AuthoritySupplier(s) INTERACT CONSULTING LIMITEDGBP 120,000Awarded 3 October 1981
Awarded contract
Public address systems
MerseytravelSoftware package and information systems
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Awarded contract
Time accounting or human resources software package
Stirling CouncilSupplier(s) MHR International UK LimitedGBP 957,108Time accounting or human resources software package
Awarded contract
Provision of Customer Experience Metrics and Associated Services
ErviaMarket research services
Awarded contract
Personnel and payroll services
Tai Tarian LtdPersonnel and payroll services
Awarded contract
Customer Contact Call Handling Services & The Provision of Customer Agents
Iarnród Eireann-Irish RailCustomer services
Awarded contract
Market research services
Thames Water Utilities LimitedMarket and economic research; polling and statistics
Awarded contract
Baseline Audit and Review of Customer Service standards
Iarnród Eireann-Irish RailSupplier(s) Flash Forward Consulting LimitedResearch consultancy services
Awarded contract
Market research services
ErviaMarket research services
Awarded contract
The Provision of Business Process & Customer Support Services
Fáilte Ireland-National Tourism Development AuthorityBusiness and management consultancy and related services
Awarded contract
ORR Data Warehouse and Data Portal
Office of Rail and RoadGBP 95,000
Awarded contract
Evaluation of Customer Experience in Local Enterprise Offices throughout Ireland
Enterprise IrelandSupplier(s) PAN ResearchBusiness and management consultancy and related services

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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