Market research services

Tender description

Thames Water intends to award a framework agreement with a group of specialist market research suppliers that can provide: — Expertise in market research and insight, public consultation and econometric market research; — Deliver high-quality services at a cost effective price; — Demonstrate continuous professional development and embrace current trends and tools. The scope of the new agreement will be consolidated into 3 Lots as below to reflect the range of market research services and expertise that we require Lot 1 Market Research — Retail customer research, including customer experience; journey, proposition and product development, and competitive positioning; — Communications, brand and reputation research and evaluation; — Social and policy research, potentially including deliberative methodologies; — Customer community platforms. Lot 2 Public Consultation — Consultation expertise, customer and stakeholder engagement for strategy, policy and infrastructure development. Lot 3 Econometric Market Research — Valuation research, statistical analysis and modelling expertise associated with the UK water industry regulatory Price Review process. The Agreement will be awarded for a period of 3 years with the option of annual extensions (for further 3 years).