Customer experience

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872 Customer experience awards found

Expired contract
Invitation to Tender for Review of the Innovation Growth Service
THE BUSINESS GROWTH HUB LIMITEDSupplier(s) GROWTHMESH LIMITEDGBP 42,500Awarded 3 September 2018Expiring 31 December 2018Evaluation consultancy services
Expired contract
Construction work for water projects
Scottish WaterAwarded 1 September 2018Expiring 11 August 2022Sewerage work
Expired contract
Document creation, drawing, imaging, scheduling and productivity software package
Westminster City CouncilSupplier(s) Symology LimitedGBP 239,560Awarded 22 August 2018Expiring 11 August 2020Document creation, drawing, imaging, scheduling and productivity software package
Expired contract
Reception services
University of PlymouthSupplier(s) Reassurance Resource ManagementGBP 330,000Awarded 21 August 2018Expiring 26 July 2023Reception services
Expired contract
Out of Hours Library Service
University of PlymouthSupplier(s) Reassurance Resource ManagementGBP 400,000Awarded 21 August 2018Expiring 31 August 2023Reception services
Expired contract
Marketing services
Anglia Ruskin UniversitySupplier(s) Rufus Leonard LtdEUR 250,000Awarded 10 August 2018Expiring 5 August 2019Market-testing services
Awarded contract
Service Design in Social Care - Supporting councils to design person-centred care and support
Local Government AssociationSupplier(s) We are Snook LtdGBP 66,085Awarded 31 July 2018
Awarded contract
Advertising and marketing services
Network RailSupplier(s) JCDecaux UK LtdGBP 280,000,000Awarded 23 July 2018Advertising and marketing services
Expired contract
Customer Performance Measurement Framework
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDGBP 92,323Awarded 11 July 2018Expiring 31 March 2019Research and development services and related consultancy services
Expired contract
Improving Customer Service APTR Facilities
National Highways LimitedSupplier(s) Pell FrischmannGBP 155,244Awarded 4 July 2018Expiring 31 March 2019Research and development services and related consultancy services
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Expired contract
Business and management consultancy and related services
North Lanarkshire CouncilSupplier(s) PricewaterhouseCoopers LLPGBP 6,400,000Awarded 20 June 2018Expiring 30 May 2022Research and development services and related consultancy services
Expired contract
Online Web forms
Wirral Metropolitan Borough CouncilSupplier(s) Granicus-Firmstep LtdGBP 426,800Awarded 8 June 2018Expiring 21 March 2022
Expired contract
2018-19 60mph trials monitoring and evaluation
National Highways LimitedSupplier(s) TRL LimitedGBP 299,327Awarded 5 June 2018Expiring 31 March 2019Research and development services and related consultancy services
Expired contract
Digital Platform
Corby Borough CouncilSupplier(s) Granicus-Firmstep LtdGBP 94,408Awarded 25 May 2018Expiring 31 May 2020Software package and information systems
Awarded contract
Customer Relation Management software package
Mole Valley District CouncilSupplier(s) Firmstep LtdGBP 200,000Awarded 25 May 2018Customer Relation Management software package
Expired contract
Financial and insurance services
Financial Services Compensation SchemeSupplier(s) Capita Business Services LtdGBP 68,100,000Awarded 10 May 2018Expiring 14 January 2023Customer-care services
Expired contract
1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 958,030Awarded 7 May 2018Expiring 26 March 2021Research services
Awarded contract
Beta phase of the Development of the Patient Safety Incident Management System (DPSIMS) Project
NHS Trust Development AuthoritySupplier(s) INFORMED SOLUTIONS LIMITEDGBP 1,500,000Awarded 1 May 2018
Expired contract
World wide web (www) site design services
Sheffield Hallam UniversitySupplier(s) Future Friendly LtdEUR 300,000Awarded 23 April 2018Expiring 12 April 2020World wide web (www) site design services
Expired contract
Understanding Customer Behaviours During Participation of the Trial of Help to Save
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 43,200Awarded 20 April 2018Expiring 30 September 2018Research and development services and related consultancy services

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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