Expired contract

1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
TNS UK Ltd (trading as TNS BMRB)
Value
GBP 958,030
Duration
3 years
Topic
Research services
Published
9 August 2018
Source
ContractsFinder

Tender description

The Customer Survey 2018-20 allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's commitment to providing a good customer experience and allows us to track changes in experiences and perceptions over time.

Timeline

  1. Award date7 May 2018
  2. Award published9 August 2018
    Current notice
  3. Contract expiry date26 March 2021

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73110000 · Research services

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

12 similar open tenders

See more open tenders related to 1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020.

Explore all open tenders

Related topics

Topics related to 1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020, ranked by notice volume.

View all topics
TopicCountValue
  1. Customer Experience Tenders
    4,170
    £124.0bn

Related buyers

Buyers similar to HM Revenue & Customs (HMRC).

View all buyers
BuyersCountValue
  1. Forestry Commission
    142
    £122.3m
  2. The National Archives
    88
    £16.5m
  3. Food Standards Agency
    84
    £16.4m
  4. Office of Gas and Electricity Markets (Ofgem)
    75
    £103.6m
  5. Office for Standards in Education, Children's Services and Skills (Ofsted)
    49
    £31.7m
  6. Office of Rail and Road
    37
    £2.3m
  7. National Savings and Investments
    36
    £5.7m
  8. Competition and Markets Authority
    33
    £19.2m
  9. Government Actuary's Department
    15
    £2.8m
  10. Office of Qualifications and Examinations Regulation (Ofqual)
    12
    £1.4m

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free