Customer experience

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872 Customer experience awards found

Expired contract
Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector
National Savings and InvestmentsSupplier(s) CURINOS INTERNATIONAL LIMITEDGBP 70,000Awarded 4 September 2019Expiring 6 October 2020Business services: law, marketing, consulting, recruitment, printing and security
Awarded contract
Carry out research on user requirements for a new register platform for a renewable heating scheme.
Office of Gas and Electricity Markets (Ofgem)Supplier(s) Xpertise Recruitment LtdGBP 18,000Awarded 2 September 2019
Expired contract
Role 2 - Senior Associate Policy Support for PR19 C-Mex/C-Mex
Water Services Regulation Authority (Ofwat)Supplier(s) Baringa Partners LLPGBP 88,060Awarded 23 August 2019Expiring 6 December 2019General management consultancy services
Awarded contract
Variable message signs
East Sussex County CouncilSupplier(s) 21st Century Technology plcGBP 517,300Awarded 20 August 2019Variable message signs
Awarded contract
Gas supply mains construction work
Southern Gas NetworksSupplier(s) Actionshake Ltd, GH Preston, K & S Pipe Contractors LLPGBP 12,400,000Awarded 16 August 2019Gas distribution ancillary work
Expired contract
Milton Keynes Council - Adult Social Care Case Management System
Milton Keynes CouncilSupplier(s) Liquidlogic LtdGBP 541,000Awarded 14 August 2019Expiring 13 August 2024Information systems
Awarded contract
Petroleum products, fuel, electricity and other sources of energy
Greater London AuthoritySupplier(s) Octopus Energy LtdGBP 992,000,000Awarded 13 August 2019Expiring 2 July 2027Gas distribution and related services
Expired contract
Information systems and servers
Milton Keynes CouncilSupplier(s) Liquidlogic LtdGBP 541,208Awarded 7 August 2019Expiring 11 July 2024Information systems
Expired contract
Review of Water UK Levels of Service (LoS) (Metrics) for the Price Review 2019 (PR19) Developer Services Measure of Experience (D-MeX) Incentive
Water Services Regulation Authority (Ofwat)Supplier(s) LeighFisher LimitedGBP 62,415Awarded 1 August 2019Expiring 31 October 2019Financial consultancy services
Awarded contract
Development Management and Road Safety Services MFA
Transport Scotland
Supplier(s)
5 suppliers
Aecom
Jacobs U.K. Limited
SWECO UK LIMITED
SYSTRA Ltd
WSP
GBP 6,000,000Awarded 1 August 2019Civil engineering consultancy services
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Expired contract
Roadworks - Length and Spacing requirements
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDGBP 448,734Awarded 26 July 2019Expiring 31 March 2021Research and development services and related consultancy services
Expired contract
Civil engineering consultancy services
Transport ScotlandSupplier(s) Jacobs U.K. Limited, Mott MacDonald Limited, AtkinsRéalis UK LimitedGBP 2,000,000Awarded 22 July 2019Expiring 1 July 2023Infrastructure works consultancy services
Expired contract
Information technology services
East Renfrewshire CouncilSupplier(s) GOSS INTERACTIVE LIMITEDAwarded 9 July 2019Expiring 18 June 2023Information technology services
Expired contract
Customer Experience Platform
Nottinghamshire County CouncilSupplier(s) Granicus-Firmstep LtdGBP 342,500Awarded 3 July 2019Expiring 5 June 2022
Awarded contract
Digital transformation partner
Royal Borough of Kingston upon Thames, London Borough of SuttonSupplier(s) TPXimpact LimitedGBP 140,000Awarded 1 July 2019
Awarded contract
Making better use of our customer data and information
Royal Borough of Kingston upon Thames, London Borough of SuttonSupplier(s) TPXimpact LimitedGBP 58,500Awarded 1 July 2019
Awarded contract
Improved Customer Experience - user centred design, self-serve support & better customer engagement
Education and Skills Funding AgencySupplier(s) Deloitte LLPGBP 2,000,000Awarded 1 July 2019
Expired contract
60mph Speed Trials On Road Monitoring & Evaluation Phase 2
National Highways LimitedSupplier(s) TRL LimitedGBP 211,045Awarded 1 July 2019Expiring 31 March 2020Research and development services and related consultancy services
Awarded contract
IT services: consulting, software development, Internet and support
London North Eastern Railway LimitedSupplier(s) Worldline IT Services UK LimitedEUR 2,055,485Awarded 27 June 2019IT services: consulting, software development, Internet and support
Awarded contract
Highway maintenance work
Thames Water Utilities Limited
Supplier(s)
4 suppliers
A. T. Stannard Ltd
Enzen Global Limited
Ferns Surfacing Ltd
Stanmore Quality Surfacing Ltd
Awarded 17 June 2019Surface work for highways

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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