Customer experience

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872 Customer experience awards found

Awarded contract
The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact Centre and related Consultancy Supports
Department of Social ProtectionSupplier(s) BearingPoint IrelandEUR 360,000Awarded 21 August 2022Telephone operator services
Expired contract
Award of Data Analyst - Procurement
Scottish GovernmentSupplier(s) Harvey Nash Consulting (Scotland) LtdGBP 219,149Awarded 19 August 2022Expiring 1 September 2023Recruitment services
Awarded contract
The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact centre and related Consultancy Supports
Department of Social ProtectionSupplier(s) BearingPoint IrelandAwarded 17 August 2022Call centre
Expired contract
TROO0294 - Rail Customer Experience Survey: method review and transition surveys
Department for Transport (DFT)Supplier(s) BDRC Continental LtdGBP 1,734,000Awarded 15 August 2022Expiring 31 March 2025Research consultancy services
Expired contract
Tees Valley Combined Authority Transport Website and Digital Services
Tees Valley Combined AuthoritySupplier(s) TPXimpact LimitedGBP 247,300Awarded 28 July 2022Expiring 30 June 2023IT services: consulting, software development, Internet and support
Awarded contract
Mystery Shopper
Construction Industry Training BoardSupplier(s) Mystery Shoppers LtdGBP 240,000Awarded 21 July 2022Health and safety consultancy services
Awarded contract
Digital Dining System
University of ReadingAwarded 18 July 2022Point of sale (POS) software package
Awarded contract
Digital Engagement — Student Recruitment Experience
University of NottinghamSupplier(s) Accenture (UK) LimitedGBP 7,526,470.23Awarded 17 July 2022Software programming and consultancy services
Expired contract
Invitation to Tender to Upgrade IT and Communications Equipment and Services for Chesham Town Council - AWARD
Chesham Town CouncilSupplier(s) ADVANCED IT SERVICES NOTTINGHAM LTDAwarded 13 July 2022Expiring 31 July 2025Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
Awarded contract
Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a centralised Customer Engagement Contact Centre (CECC) facility
Department of Agriculture, Food and the MarineSupplier(s) Codec-dss Limited - T/A CodecEUR 1,200,000Awarded 28 June 2022License management software development services
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Awarded contract
Caerphilly Interchange – RIBA Stage 2 Project Brief
Caerphilly County Borough CouncilSupplier(s) Grimshaw Architects LLPGBP 545,393.53Awarded 27 June 2022Building consultancy services
Awarded contract
Caerphilly Interchange – RIBA Stage 2 Project Brief
Caerphilly County Borough CouncilSupplier(s) Grimshaw Architects LLPGBP 545,393.53Awarded 27 June 2022Design consultancy services
Expired contract
Citizen Event History - Analytics
Department For Work and Pensions (DWP)Supplier(s) Scott Logic LimitedGBP 2,089,050Awarded 21 June 2022Expiring 31 March 2023IT services: consulting, software development, Internet and support
Awarded contract
LS020 Retail Merchandise Concession Services
LONDON STADIUM 185 LIMITEDSupplier(s) IVS Group LimitedGBP 8,000,000Awarded 17 June 2022Retail trade services
Expired contract
Innovation Competition - Improving Customer Exerience at Roadworks
National Highways LimitedSupplier(s) CONNECTED PLACES CATAPULTGBP 100,000Awarded 7 June 2022Expiring 31 May 2023Research and development services and related consultancy services
Expired contract
CBC-1285-T-AE Chatbot AI - AWARD
Central Bedfordshire CouncilSupplier(s) We Build BotsAwarded 26 May 2022Expiring 29 November 2024Software package and information systems
Expired contract
Provision of Glassbox - Session Replay Software
Crown Commercial ServiceSupplier(s) Glassbox Digital UK LtdGBP 18,089Awarded 20 May 2022Expiring 19 May 2023IT software package
Awarded contract
M365 Platform Implementation
Oxford City CouncilSupplier(s) Boxxe LimitedGBP 32,755Awarded 19 May 2022
Awarded contract
High Voltage (HV) Power Framework
London Underground LimitedSupplier(s) Balfour Beatty Rail Ltd, UK Power Networks Services (Commercial) LtdAwarded 19 May 2022Rectifiers
Expired contract
Customer Experience Management (CXM) System
West Northamptonshire CouncilSupplier(s) Jadu LimitedGBP 593,000Awarded 18 May 2022Expiring 17 May 2026Software package and information systems

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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