The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact Centre and related Consultancy Supports
Details
- Supplier(s)
- BearingPoint Ireland
- Value
- EUR 360,000
- Topic
- Telephone and data transmission services
- Published
- 21 August 2022
- Source
- eu:ted
Tender description
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. Lot 1: The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
Timeline
- Completed: Award published21 August 2022Current notice
- Completed: Award date21 August 2022
About the buyer
Department of Social Protection is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 64210000 · Telephone and data transmission services
- 64214200 · Telephone switchboard services
- 64220000 · Telecommunication services except telephone and data transmission services
- 79500000 · Office-support services
- 79511000 · Telephone operator services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-of-social-protection.gov |
11 similar open tenders
See more open tenders related to The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact Centre and related Consultancy Supports.
- Open tender
Housing Maintenance & Repair
- Open tender
Housing Maintenance & Repair
Related topics
Topics related to The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact Centre and related Consultancy Supports, ranked by notice volume.
- 398£39.3bn
- 4,170£124.0bn
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
