The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact centre and related Consultancy Supports
Details
- Supplier(s)
- BearingPoint Ireland
- Topic
- Telephone and data transmission services
- Published
- 17 August 2022
- Source
- ie:e_tenders
Tender description
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
Timeline
- Completed: Award published17 August 2022Current notice
- Completed: Award date17 August 2022
About the buyer
Department of Social Protection is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 64210000 · Telephone and data transmission services
- 64214200 · Telephone switchboard services
- 64220000 · Telecommunication services except telephone and data transmission services
- 79500000 · Office-support services
- 79511000 · Telephone operator services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-of-social-protection.gov |
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