Expired contract

Customer Experience Management (CXM) System

Details

Buyer: West Northamptonshire Council
Supplier(s): Jadu Limited
Value: GBP 593,000
Duration: 4 years
Topic: Software package and information systems
Published: 26 July 2022
Source: uk:contracts_finder

Tender description

To provide a consistent and high-quality experience to all customers of West Northamptonshire Council (WNC) it is necessary for all WNC customer contact hubs to have access to customer information across the geographical area and across all services Central Northampton, Towcester and Daventry.

Timeline

Completed: Award date18 May 2022
Completed: Award published26 July 2022
Current notice
Completed: Contract expiry date17 May 2026

About the buyer

West Northamptonshire Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48000000 · Software package and information systems

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@west-northamptonshire-council.gov
Commercial Director	+44 •••• ••••••	••••••••@west-northamptonshire-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@west-northamptonshire-council.gov
Category Lead	+44 •••• ••••••	••••••••@west-northamptonshire-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@west-northamptonshire-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@west-northamptonshire-council.gov

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