Call centre

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511 Call centre awards found

Awarded contract
Provision of Patient Transport Services in Cambridgeshire & Peterborough
NHS Midlands and Lancashire CSU, NHS EnglandSupplier(s) ERS MedicalGBP 53,009,011Awarded 1 October 2024Expiring 30 September 2029Patient-transport vehicles
Awarded contract
Provision of FM Services (Mechanical, Electrical and Building Fabric)
First Trenitalia West Coast Rail Ltd (t/a Avanti West Coast)Awarded 27 September 2024Repair and maintenance services of building installations
Awarded contract
PHW-ITT-56862 - Provision of a Call Centre Handling and Triage Function
NHS Wales - Shared Services PartnershipSupplier(s) Frontline CommunicationGBP 45,000Awarded 17 September 2024Telephone operator services
Expired contract
SCC - MS - Local Bus Routes 2024 - DDRT Surrey East
Surrey County CouncilSupplier(s) EAST SURREY RURAL TRANSPORT PARTNERSHIPGBP 2,794,686Awarded 2 September 2024Expiring 29 August 2026Transport services (excl. Waste transport)
Expired contract
DRT Tech Partner
Cambridgeshire and Peterborough Combined AuthoritySupplier(s) WEDRTGBP 80,272.63Awarded 1 September 2024Expiring 1 September 2025Support services for road transport
Awarded contract
Norfolk and Waveney NHS111, CAS and Primary Care Out of Hours Services
NHS Norfolk & Waveney Integrated Care BoardSupplier(s) Integrated Care 24 LimitedGBP 56,100,000Awarded 16 July 2024Health services
Awarded contract
Provision of an Alarm Receiving Centre with Disaster Recovery
Leicester City CouncilSupplier(s) E.Novation UK Ltd Trading as EnovationGBP 279,674.48Awarded 10 June 2024Software package and information systems
Expired contract
The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences
West Midlands Combined AuthoritySupplier(s) 8X8 UK LIMITEDGBP 51,190.8Awarded 4 June 2024Expiring 3 June 2025Call centre
Awarded contract
Simple Payment Plan
The British Broadcasting Corporation (BBC)Supplier(s) Wescot Credit Services LimitedGBP 42,000,000Awarded 19 April 2024Collection agency services
Awarded contract
Dispute Support - Enhanced Enquiries Service
HOUSING OMBUDSMAN SERVICESupplier(s) Hinduja Global Solutions UK LimitedGBP 1,300,000Awarded 15 April 2024Administrative services for business operations
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Awarded contract
111 Resilience Partner Contract - HUC
London Ambulance Service NHS TrustSupplier(s) Herts Urgent CareGBP 9,700,000Awarded 10 April 2024Health services
Awarded contract
Housing Management and Maintenance Services
Isle of Wight CouncilSupplier(s) Southern Housing Group LtdGBP 155,000Awarded 1 April 2024Expiring 31 March 2029Health and social work services
Awarded contract
Forensic Medical & Healthcare Services - CPA/SPU/2059
Cheshire ConstabularySupplier(s) Mite Care and Custody LtdGBP 7,000,000Awarded 1 April 2024Expiring 31 March 2028
Expired contract
Out of Hours Call Handling Service 2023
CHPSupplier(s) Orbis Project LtdGBP 143,568Awarded 29 March 2024Expiring 28 March 2026Telephone-answering services
Awarded contract
Call Centre Solution
Southern Housing GroupSupplier(s) 8X8 UK LIMITEDGBP 5,234,110Awarded 29 March 2024IT services: consulting, software development, Internet and support
Awarded contract
Emergency Contact Services (ECS) '24 for receipt of publicly reported gas escape calls and subsequent engineer dispatch.
PHOENIX ENERGY GROUP LTD6,000,000Awarded 22 March 2024Call centre
Awarded contract
Face to Face Membership Recruitment Services
Forestry EnglandSupplier(s) Inspired People LtdGBP 468,044Awarded 8 February 2024Membership organisation services
Expired contract
GB-Sheffield: Telephony System
THE START-UP LOANS COMPANYSupplier(s) New Voice MediaGBP 27,869.86Awarded 1 February 2024Expiring 31 January 2025Call centre
Awarded contract
Technology Enabled Lives Framework - 23-27
Northern Housing Consortium
Supplier(s)
39 suppliers
2iC-Care Limited
Acticheck Ltd
AGS Tech Ltd
ALCOVE LIMITED
APPELLO SMART LIVING SOLUTIONS LIMITED
Astraline (TEC) Ltd
BDS (Northern) Ltd
Beyond Housing (Reach and Respond)
Bristol City Council
CAREIUM UK LIMITED
Careline Support Limited
Chiptech International Ltd
Chubb Fire and Security Limited
Community Housing - TECS
Delta Wellbeing
E.Novation UK Ltd Trading as Enovation
EVERON UK LIMITED
Incom Systems Communication Specialists Ltd
IOT Solutions Group Ltd
Legrand Electric Ltd
Llesiant Delta Wellbeing
Minder Limited trading as Mindme
Mole Valley District Council
Network Communication System Limited
Network Communications
Northern Electrical Fire Security Ltd
OPENVIEW SECURITY SOLUTIONS LIMITED
Possum Limited
PPP Taking Care Ltd
Progress Housing Group Ltd
Red Alert Telecare Ltd
Redditch Borough Council
Secure Meters (UK) Ltd
Secureshield Limited
Sentinel Fire and Security Solutions LTD
Solcom Limited
T2 Digital Limited
TeleAlarm Europe GmbH
TUNSTALL HEALTHCARE (UK) LIMITED
GBP 300,000,000Awarded 11 January 2024Expiring 4 January 2028Repair and maintenance services of medical equipment
Awarded contract
Technology Enabled Lives Framework - 23-27
Northern Housing Consortium
Supplier(s)
39 suppliers
2iC-Care Limited
Acticheck Ltd
AGS Tech Ltd
ALCOVE LIMITED
APPELLO SMART LIVING SOLUTIONS LIMITED
Astraline (TEC) Ltd
BDS (Northern) Ltd
Beyond Housing (Reach and Respond)
Bristol City Council
CAREIUM UK LIMITED
Careline Support Limited
Chiptech International Ltd
Chubb Fire and Security Limited
Community Housing - TECS
Delta Wellbeing
E.Novation UK Ltd Trading as Enovation
EVERON UK LIMITED
Incom Systems Communication Specialists Ltd
IOT Solutions Group Ltd
Legrand Electric Ltd
Llesiant Delta Wellbeing
Minder Limited trading as Mindme
Mole Valley District Council
Network Communication System Limited
Network Communications
Northern Electrical Fire Security Ltd
OPENVIEW SECURITY SOLUTIONS LIMITED
Possum Limited
PPP Taking Care Ltd
Progress Housing Group Ltd
Red Alert Telecare Ltd
Redditch Borough Council
Secure Meters (UK) Ltd
Secureshield Limited
Sentinel Fire and Security Solutions LTD
Solcom Limited
T2 Digital Limited
TeleAlarm Europe GmbH
TUNSTALL HEALTHCARE (UK) LIMITED
GBP 291,000,000Awarded 4 January 2024Installation services of medical equipment

Top buyers

Buyers ranked by total contract award volume for call centre.

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BuyersCountValue

NHS National Services Scotland
15
£193.5m
Cheshire Constabulary
13
£23.8m
Office of Public Works OPW
12
£0.0
Devon County Council
8
£3.9m
Department For Work and Pensions (DWP)
8
£162.2m
Department for Education
8
£19.2m
LHC
6
£40.3m
North Yorkshire Council
6
£882.3k
Yorkshire Ambulance Service NHS Trust
6
£754.0k
Department for Business Energy and Industrial Strategy (BEIS)
5
£5.6m

Trend over time

Notice volume for call centre published over time.

Top suppliers

Suppliers ranked by total contract award volume for call centre.

View all suppliers

SuppliersCountValue

Orbis Project Ltd
17
£60.8m
CIVICA UK LIMITED
10
£65.0m
Netcall Technology Limited
10
£83.4m
TUNSTALL HEALTHCARE (UK) LIMITED
10
£42.4m
8X8 UK LIMITED
9
£27.3m
British Telecommunications PLC
9
£313.4m
Insight Direct (UK) Ltd
9
£855.5k
FOUNDEVER GB LIMITED
8
£41.1m
Delta Wellbeing
7
£35.7m
4NET TECHNOLOGIES LTD
6
£36.0m

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