Awarded contract

PHW-ITT-56862 - Provision of a Call Centre Handling and Triage Function

Details

Buyer: NHS Wales - Shared Services Partnership
Supplier(s): Frontline Communication
Value: £45,000
Topic: Telephone switchboard services
Published: 23 July 2025
Source: uk:sell2wales

Tender description

The Health Protection Department in Public Health Wales (PHW) provides a 24/7 specialist service for professionals seeking guidance, advice and management of communicable diseases. We are seeking to outsource our out-of-hours call handling and triage service. This will cover weekdays from 17:00 to 09:00 and 24/7 on weekends and bank holidays.

Timeline

Completed: Award date17 September 2024
Completed: Award published23 July 2025
Current notice

About the buyer

NHS Wales - Shared Services Partnership is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov
Commercial Director	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov
Procurement Manager	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov
Category Lead	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov
Senior Buyer	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov
Contracts Manager	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov