Awarded contract

PHW-ITT-56862 - Provision of a Call Centre Handling and Triage Function

Details

Buyer: NHS Wales - Shared Services Partnership
Supplier(s): Frontline Communication
Value: GBP 45,000
Topic: Telephone switchboard services
Published: 23 July 2025
Source: uk:sell2wales

Tender description

The Health Protection Department in Public Health Wales (PHW) provides a 24/7 specialist service for professionals seeking guidance, advice and management of communicable diseases. We are seeking to outsource our out-of-hours call handling and triage service. This will cover weekdays from 17:00 to 09:00 and 24/7 on weekends and bank holidays.

Timeline

Completed: Award date17 September 2024
Completed: Award published23 July 2025
Current notice

About the buyer

NHS Wales - Shared Services Partnership is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

64214200 · Telephone switchboard services
79511000 · Telephone operator services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov
Commercial Director	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov
Procurement Manager	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov
Category Lead	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov
Senior Buyer	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov
Contracts Manager	+44 •••• ••••••	••••••••@nhs-wales-shared-services-partnership.gov