Expired contract

Out of Hours Call Handling Service 2023

Details

Buyer: CHP
Supplier(s): Orbis Project Ltd
Value: £143,568
Duration: 2 years
Topic: Telephone-answering services
Published: 29 April 2024
Source: uk:contracts_finder

Tender description

AWARD NOTICE CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday. CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open. CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP.

Timeline

Completed: Award date29 March 2024
Completed: Award published29 April 2024
Current notice
Completed: Contract expiry date28 March 2026

About the buyer

CHP is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@chp.gov
Commercial Director	+44 •••• ••••••	••••••••@chp.gov
Procurement Manager	+44 •••• ••••••	••••••••@chp.gov
Category Lead	+44 •••• ••••••	••••••••@chp.gov
Senior Buyer	+44 •••• ••••••	••••••••@chp.gov
Contracts Manager	+44 •••• ••••••	••••••••@chp.gov