Ivr

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135 Ivr awards found

Awarded contract
NP04725 Vaccination Service Contact Centre
NHS National Services ScotlandSupplier(s) 8x8 LimitedGBP 300,000Awarded 31 March 2025IT services: consulting, software development, Internet and support
Awarded contract
Electronic Payment Systems 2024
Flagship Housing GroupSupplier(s) PAYPOINT NETWORK LIMITEDGBP 1,428,266.9Awarded 4 February 2025Financial consultancy, financial transaction processing and clearing-house services
Awarded contract
Call off from CCS framework - Cashless Parking Solution
Falkirk CouncilSupplier(s) RINGGO LIMITEDGBP 125,000Awarded 8 November 2024IT services: consulting, software development, Internet and support
Awarded contract
DWP Secure Card Payment Service, Outbound Calls and Self-Serve IVR Service
Department For Work and Pensions (DWP)Supplier(s) PCI-PAL PLCGBP 5,181,247Awarded 14 October 2024Expiring 30 September 2027IT services: consulting, software development, Internet and support
Awarded contract
NHS 24 Contact Centre Customer Relationship Management System
NHS 24Supplier(s) Coforge UK LimitedGBP 40,000,000Awarded 12 October 2024Electronic data management (EDM)
Awarded contract
Integrated Urgent Care (111 & Out of Hours) Service
NHS Bedfordshire, Luton and Milton Keynes Integrated Care BoardSupplier(s) Herts Urgent CareGBP 40,600,000Awarded 27 September 2024Health services
Awarded contract
NHS 111 Service - Milton Keynes
NHS Bedfordshire, Luton and Milton Keynes Integrated Care BoardSupplier(s) DHU Health Care CIC (DHU)GBP 4,900,000Awarded 27 September 2024Health services
Awarded contract
RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)
Bristol City CouncilSupplier(s) ICS.AI LTDGBP 920,000Awarded 9 September 2024Expiring 8 September 2026Software package and information systems
Awarded contract
National Careers Service IVR/Webchat
Department for EducationSupplier(s) INFORM COMMUNICATIONS LTDGBP 984,128Awarded 15 June 2024Expiring 14 June 2027IT services: consulting, software development, Internet and support
Awarded contract
0344 Telephone Number and Call Charges
Norwich City CouncilSupplier(s) TALKTALK BUSINESS DIRECT LIMITEDGBP 125,000Awarded 13 May 2024Expiring 12 May 2029Telecommunications network
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Awarded contract
Simple Payment Plan
The British Broadcasting Corporation (BBC)Supplier(s) Wescot Credit Services LimitedGBP 42,000,000Awarded 19 April 2024Collection agency services
Awarded contract
CJ720 Clearing Contact Centre - RM6116 Network Services 3
Leeds Beckett UniversitySupplier(s) Vodafone LtdGBP 342,000Awarded 16 April 2024Expiring 15 April 2027Communication software development services
Expired contract
GB-Glasgow: IVR Review Services
Student Loans CompanySupplier(s) Adexchange Media LimitedGBP 60,000Awarded 14 March 2024Expiring 13 March 2026Computer-related professional services
Expired contract
IVR Payments Solution for Customers
Your Homes Newcastle LtdSupplier(s) Netcall Technology LimitedGBP 29,134Awarded 17 September 2023Expiring 31 October 2023Software package and information systems
Awarded contract
Financial Services and Payments Framework
5 buyers
Arun District Council
Broxtowe Borough Council
Gedling Borough Council
Newark and Sherwood District Council
Rushcliffe Borough Council
Supplier(s)
14 suppliers
Adelante Software Limited
Checkout Ltd
COCOON CARD LTD
Ecospend Technologies Limited
GoCardless Ltd
Heycentric Ltd
KEY IVR LIMITED
Kikapay Limited
Lloyds Bank Plc t/a Cardnet Merchant Services
National Westminster Bank PLC
NUVEI FINANCIAL SERVICES LIMITED
VISA EUROPE LIMITED
Volopa Financial Services Ltd
VYNE TECHNOLOGIES LIMITED
GBP 100,000,000Awarded 3 July 2023Expiring 3 July 2027Financial and insurance services
Expired contract
Revenues and Benefits Telephone Information Service
Guildford Borough CouncilSupplier(s) INFORM COMMUNICATIONS LTDGBP 26,401Awarded 14 June 2023Expiring 13 June 2026Telephone-answering services
Expired contract
GB-Norwich: IVR and on hold information
Flagship Housing GroupSupplier(s) PHMGGBP 31,608Awarded 8 June 2023Expiring 7 June 2026Telecommunications equipment and supplies
Awarded contract
Customer Survey Research Services Framework
Hyde Housing GroupSupplier(s) In-house Research Ltd, Kwest Research Ltd, Watermelon Research LtdGBP 10,000,000Awarded 12 April 2023Survey conduction services
Awarded contract
Customer Survey Research Services Framework
Hyde Housing GroupSupplier(s) In-house Research Ltd, Kwest Research Ltd, Watermelon Research LtdAwarded 12 April 2023Expiring 12 April 2027Telephone survey services
Expired contract
Interactive Voice Recording
London Borough of BrentSupplier(s) Premier Business Audio Limited (Trading as Premier CX)GBP 78,450Awarded 3 April 2023Expiring 2 April 2026Voice recorders

Top buyers

Buyers ranked by total contract award volume for ivr.

View all buyers

BuyersCountValue

Department for Education
7
£3.2m
The British Broadcasting Corporation (BBC)
7
£42.0m
Driver and Vehicle Licensing Agency
5
£21.8m
Department For Work and Pensions (DWP)
4
£491.7m
Cornwall Council
4
£2.8m
South Gloucestershire Council
4
£2.3m
Leicestershire Police
4
£101.5k
Student Loans Company
4
£269.2k
Devon County Council
3
£2.3m
Hyde Housing Group
3
£20.0m

Trend over time

Notice volume for ivr published over time.

Top suppliers

Suppliers ranked by total contract award volume for ivr.

View all suppliers

SuppliersCountValue

Netcall Technology Limited
16
£53.1m
Temple Interactive Media Limited
5
£100.0k
Modality Systems Ltd
4
£2.3m
Spoke (interactive) Limited
4
£1.0
SRCL Ltd (t/a ERS Connect)
4
£2.6m
Gamma Telecom LTD
4
£196.2k
Allpay Limited
4
£95.0m
PageOne Communications Limited
4
£2.6m
Watermelon Research Ltd
3
£5.3m
Healthcare Communications UK Limited
3
£2.6m

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