Awarded contract

RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)

Details

Buyer
Bristol City Council
Supplier(s)
ICS.AI LTD
Value
GBP 920,000
Duration
2 years
Topic
Software package and information systems
Published
16 September 2024
Source
uk:contracts_finder

Tender description

The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they call.

Timeline

  1. Award date9 September 2024
  2. Award published16 September 2024
    Current notice
  3. Contract expiry date8 September 2026in 2 weeks

About the buyer

Bristol City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems

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Decision makers

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