Awarded contract

0344 Telephone Number and Call Charges

Details

Buyer: Norwich City Council
Supplier(s): TALKTALK BUSINESS DIRECT LIMITED
Value: GBP 125,000
Duration: 5 years
Topic: Telecommunications network
Published: 21 May 2024
Source: uk:contracts_finder

Tender description

The main telephone number of Norwich City Council is 0344 980 3333. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the council's own business systems. This provides business continuity and disaster recovery options. A compliant Direct Award has been made via a call-off agreement with Crown Commercial Services (CCS) under Lot 4d - Inbound Telephony Services of the Network Services 3 Framework (RM6116).

Timeline

Completed: Award date13 May 2024
Completed: Award published21 May 2024
Current notice
Next: Contract expiry date12 May 2029in 3 years

About the buyer

Norwich City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32412100 · Telecommunications network

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@norwich-city-council.gov
Commercial Director	+44 •••• ••••••	••••••••@norwich-city-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@norwich-city-council.gov
Category Lead	+44 •••• ••••••	••••••••@norwich-city-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@norwich-city-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@norwich-city-council.gov