0344 Telephone Number and Call Charges
Details
- Buyer
- Norwich City Council
- Supplier(s)
- TALKTALK BUSINESS DIRECT LIMITED
- Value
- £125,000
- Duration
- 5 years
- Topic
- Telecommunications network
- Published
- 21 May 2024
- Source
- uk:contracts_finder
Tender description
The main telephone number of Norwich City Council is 0344 980 3333. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the council's own business systems. This provides business continuity and disaster recovery options. A compliant Direct Award has been made via a call-off agreement with Crown Commercial Services (CCS) under Lot 4d - Inbound Telephony Services of the Network Services 3 Framework (RM6116).
Timeline
- Completed: Award date13 May 2024
- Completed: Award published21 May 2024Current notice
- Next: Contract expiry date12 May 2029in 3 years
About the buyer
Norwich City Council is a local authority procuring services and works on behalf of the city of Norwich. Service areas are encouraged to buy local for smaller contracts, supporting businesses across the city. The council has adopted the Co-operative Party's Charter Against Modern Slavery for ethical procurement across its supply chains.
Over the past 5 years, most of Norwich City Council's contract awards have been in construction work, business services and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@norwich-city-council.gov |
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