Customer services

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1,790 Customer services awards found

Expired contract
GSS23862 - RM6277- Customer Service Advisor
UK Shared Business Services - UKSBSSupplier(s) HAYS SPECIALIST RECRUITMENT LTDGBP 36,144.2Awarded 10 November 2023Expiring 8 October 2024Supply services of personnel including temporary staff
Awarded contract
Contact Centre Services
Transport for WalesSupplier(s) Journeycall Limited,GBP 1,500,000Awarded 9 November 2023Call centre
Awarded contract
Environmental, Housing Waste and Customer Services ICT System Procurement
Fylde Borough CouncilSupplier(s) IDOX SOFTWARE LTDGBP 191,190Awarded 6 November 2023Expiring 5 November 2028Software package and information systems
Expired contract
CO0363 HR Recruitment Advertising
Essex County CouncilSupplier(s) PEOPLESCOUT LIMITEDGBP 300,000Awarded 6 November 2023Expiring 5 November 2024Advertising and marketing services
Expired contract
GSS23861 - RM6277 - Customer Service Advisor
UK Shared Business Services - UKSBSSupplier(s) HAYS SPECIALIST RECRUITMENT LTDGBP 36,144.2Awarded 2 November 2023Expiring 1 October 2024Supply services of personnel including temporary staff
Expired contract
GB-Manchester: ACE 556 STA Live Chat System
Arts Council EnglandSupplier(s) LiveChat, IncGBP 11,500Awarded 1 November 2023Expiring 31 October 2024Miscellaneous software package and computer systems
Awarded contract
ENHT, PAHT - Security Services
The Princess Alexandra Hospital NHS TrustSupplier(s) Carlisle Security Services LtdGBP 12,000,000Awarded 1 November 2023Expiring 31 October 2028Security services
Awarded contract
T2370 - Car Park Management / Off Street Parking Enforcement and Penalty Charge Notice Processing Service for a Consortium of 8 Councils in NI
Belfast City CouncilSupplier(s) Marston (Holdings) LtdGBP 13,500,000Awarded 30 October 2023Car park services
Awarded contract
Cardio and Fixed Strength 2022-2027
North Lanarkshire CouncilSupplier(s) Pulse Fitness Ltd.GBP 1,100,000Awarded 27 October 2023Fitness equipments
Expired contract
Intelligent Safeguarding Solution (ISS) - PDSCN-270-2023
Police Digital ServiceSupplier(s) NTT DATA UK LIMITED480,000Awarded 26 October 2023Expiring 26 October 2025
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Awarded contract
Mobile Phone Services Contract
UK Sports InstituteSupplier(s) Barclay CommunicationsGBP 290,000Awarded 25 October 2023Mobile-telephone services
Awarded contract
eprocurement system
Derbyshire Dales District CouncilSupplier(s) PROACTIS GROUP LIMITEDGBP 45,975Awarded 24 October 2023Expiring 23 October 2028
Awarded contract
NCC830B BEST Transformation Delivery Partner
Northumberland County CouncilSupplier(s) Deloitte LLPGBP 2,886,110.41Awarded 19 October 2023Business and management consultancy and related services
Awarded contract
PS-23-08 - Galston Local Office - Refurbishment (13-162-ED-IR)
East Ayrshire CouncilSupplier(s) Clark Contracts (SC088490)GBP 2,545,583Awarded 19 October 2023Building construction work
Awarded contract
Visa and Citizenship Application Services - Lot 1 - Africa and Middle East
Home OfficeSupplier(s) VF Worldwide Holdings LimitedGBP 316,000,000Awarded 18 October 2023Expiring 17 October 2027General public services
Awarded contract
Visa and Citizenship Application Services - Lot 2 - Americas, Eur, Can, Aus
Home OfficeSupplier(s) VF Worldwide Holdings LimitedGBP 303,000,000Awarded 18 October 2023Expiring 17 October 2027General public services
Awarded contract
Visa and Citizenship Application Services - Lot 3 - China and Taiwan
Home OfficeSupplier(s) VF Worldwide Holdings LimitedGBP 147,000,000Awarded 18 October 2023Expiring 17 October 2027General public services
Expired contract
Interim IT Service Desk Analyst
Water Services Regulation Authority (Ofwat)Supplier(s) Morgan HuntGBP 26,460Awarded 16 October 2023Expiring 15 April 2024Supply services of personnel including temporary staff
Awarded contract
Visa and Citizenship Application Services - Lot 5 - United Kingdom
Home OfficeSupplier(s) Teleperformance LimitedGBP 163,000,000Awarded 16 October 2023Expiring 15 October 2027General public services
Awarded contract
City of Wolverhampton College Waste Managements Services
City of Wolverhampton CollegeSupplier(s) Veolia (ES) UK LimitedGBP 58,386Awarded 12 October 2023Refuse collection services

Top buyers

Buyers ranked by total contract award volume for customer services.

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BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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