Contract award for the Provision of a Customer Service Centre Service for Hertfordshire County Council
Details
- Supplier(s)
- SERCO LIMITED
- Value
- GBP 17,826,556
- Duration
- 4 years
- Topic
- Call centre
- Published
- 27 October 2023
- Source
- uk:contracts_finder
Tender description
Awarded Contract - the contract has been awarded to Serco Limited Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres. The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each. The contract value range stated above in Section 1 allows for the two x 12 month extension periods.
Timeline
- Completed: Award published27 October 2023Current notice
- Completed: Award date1 April 2024
- Next: Contract expiry date31 March 2028in 2 years
About the buyer
Hertfordshire County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov |
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