Customer experience

Find customer experience opportunities in seconds below. Search through thousands of customer experience notices and upcoming contracts. Bookmark the tender and start your bid/no-bid decision.

2,251 Customer experience notices found

Awarded contract
Accelerating Service Blueprints and Service Design
National Savings and InvestmentsSupplier(s) Rainmaker Solutions LtdGBP 226,950Awarded 18 May 2022
Awarded contract
Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a centralised Customer Engagement Contact Centre (CECC) facility
Department of Agriculture, Food and the MarineSupplier(s) Codec-dss Limited - T/A CodecEUR 1,200,000Awarded 16 May 2022Software programming and consultancy services
Awarded contract
Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a centralised Customer Engagement Contact Centre (CECC) facility
Department of Agriculture, Food and the MarineSupplier(s) Codec-dss Limited - T/A CodecAwarded 12 May 2022Miscellaneous software package and computer systems
Closed tenderPublished 11 May 2022
22/011 - Provision of Customer Experience Measurement and Insight Programme
ErviaClosing 27 May 2022Customer services
Expired contract
HTP Agile Digital Services
Department For Work and Pensions (DWP)Supplier(s) OPENCAST SOFTWARE EUROPE LIMITEDGBP 4,162,500Awarded 11 March 2022Expiring 13 March 2023Information technology services
Closed tenderPublished 4 May 2022
Mystery Shopper
Construction Industry Training BoardGBP 400,000Closing 8 June 2022Research and testing facilities construction work
Expired contract
Complaints Handling Satisfaction Survey
Office of Rail and RoadSupplier(s) MEL Research LimitedGBP 52,000Awarded 11 April 2022Expiring 31 March 2024Survey services
Closed tenderPublished 28 April 2022
T23-040HCO Integrated Leisure Management Software Solution Tender
Derry City & Strabane District CouncilGBP 750,000Closing 9 June 2023Software programming and consultancy services
Closed tenderPublished 28 April 2022
T HCO21-158 Integrated Leisure Management Software Solution Tender
Derry City & Strabane District CouncilClosing 10 June 2022Software programming and consultancy services
Awarded contract
Town Deals – Carlisle Library – Digital Community Learning Hub
Cumbria County CouncilSupplier(s) Curl la Tourelle HeadGBP 170,371Awarded 11 April 2022Architectural, construction, engineering and inspection services
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Stale Pre-tenderPublished 21 April 2022
Cable Car - Operate and Maintain
Transport for LondonGBP 30,000,000Transport equipment and auxiliary products to transportation
Stale Pre-tenderPublished 21 April 2022
Cable Car - Operate and Maintain
Transport for LondonTransport equipment and auxiliary products to transportation
Awarded contract
cEMV Middle and Transitional Back Office Agreement
Transport for Greater ManchesterSupplier(s) Vix Technology (UK) LtdGBP 5,350,000Awarded 27 August 2024Industry specific software package
Expired contract
Customer Experience and Design: User Centred Design
Department for EducationSupplier(s) USERTESTING TECHNOLOGIES LIMITEDGBP 150,000Awarded 28 March 2022Expiring 28 March 2023Internet or intranet server application development services
Closed tenderPublished 14 April 2022
Tees Valley Combined Authority Transport Website and Digital Services
South Tees Site Company LtdClosing 16 May 2022IT services: consulting, software development, Internet and support
Awarded contract
Y20031 - Supply of Multi-Functional Devices and Digital Solutions
Kent County Council
Supplier(s)
6 suppliers
APOGEE CORPORATION LIMITED
Kyocera Document Systems (UK) Ltd
RICOH UK LIMITED
SHARP BUSINESS SYSTEMS UK PLC
Specialist Computer Centres PLC
The DMS Digital Group
GBP 14,700,000,000Awarded 13 April 2022Office and computing machinery, equipment and supplies except furniture and software packages
Closed tenderPublished 13 April 2022
Business Process Outsourcing Customer Services
Thames Water Utilities LimitedGBP 63,000,000Closing 3 May 2022Customer services
Awarded contract
RTÉ Event Ticketing Framework
Raidió Teilifís Éireann (RTÉ)Supplier(s) Future Ticketing Ltd, TicketsolveAwarded 12 April 2022Event services
Awarded contract
GWR Customer Experience Training (GEMS2)
Great Western Rail (FirstGroup)410,000Awarded 10 February 2022Staff training services
Awarded contract
Delivery of PowerBI reporting suite for D365 Enterprise Asset Management solution
Bromford Housing Group LimitedSupplier(s) Objectivity LtdGBP 99,900Awarded 12 April 2022

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
75
£10.1bn
National Highways Limited
72
£33.2m
Transport for London
40
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
31
£1.6bn
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
26
£560.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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