Cable Car - Operate and Maintain

Tender description

TfL is seeking information from the potential suppliers in the various markets delivering services similar to those required to operate and maintain the Cable Car. Interested suppliers will be able to view and response to the Market Sounding Questionnaire (MSQ). TfL is issuing this PIN to invite responses from the market, with a view to understanding how the procurement may be structured to suit market capability. This PIN and MSQ form a standalone exercise intended to inform TfL as described above. As such, it does not form part of any procurement process. This MSQ should not be read as committing TfL to carrying out a procurement process. TfL reserves the right but is not obliged to carry out a procurement process in the future. If TfL were to decide to hold a procurement process. For the avoidance of doubt, if TfL carry out a procurement process, any responses to this MSQ will not be considered as part of any pre-qualification or tender stage. Lot 1: The London Cable Car (Emirates Air-Line) is a cableway system that opened in 2012 to support people travelling across the River Thames. There are two terminals: North Terminal which is situated at the Royal Docks in Newham and the South Terminal which is situated at Greenwich Peninsular in Greenwich. The Cable Car has 34 cabins (gondolas) that rotate around a continuous cable system. The journey is 1.1km long and reaches a height of 90m. There are six towers that elevate the Cable Car above the ground and across the river and TfL fully owns the business. The Cable Car is a very popular tourist attraction with over 1.3m customers each year and has helped develop the areas both sides of the river. The Cable Car has developed its business from being an alternative transport mode into a leisure-based attraction which has included delivering new experiences and events. The potential contract resulting from this opportunity will seek to replace the current arrangement for Operating and Maintaining the Cable Car. Further information can be found in the Market Sounding Questionnaire (MSQ) which seeks to understand the supply market view on the following service elements related to the Cable Car: A. Operating the Cable Car Manage the day-to-day operation of the Cable Car. This would include managing the customer experience through on-site staff and information in and around the terminals, the selling of tickets through the ticket office and online and providing on site security. B. Maintaining the Cable Car Manage the maintenance of the cableway only. This includes the mechanical and electrical elements of the Cable Car in accordance with cableway standards. As an example this would include the haul rope, gondolas and towers. C. Facilities Management of the Stations/Terminals: Manage the maintenance of the facilities in the terminals that is not deemed part of the cableway system. As an example this would include CCTV, lighting, air conditioning, lifts and the PA system. D. Management of Retail Manage the sale of Cable Car retail through a retail shop. This would include souvenirs, gifts, promotional items and food and drink. E. Business Development of Revenue Growth Lead on initiatives that build the business and increase revenue. This could include delivering wider cable car experiences, support in marketing and building new partnerships.