Expired contract

Complaints Handling Satisfaction Survey

Details

Buyer
Office of Rail and Road
Supplier(s)
MEL Research Limited
Value
GBP 52,000
Duration
2 years
Topic
Survey services
Published
29 April 2022
Source
uk:contracts_finder

Tender description

The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs.

Timeline

  1. Award date11 April 2022
  2. Award published29 April 2022
    Current notice
  3. Contract expiry date31 March 2024

About the buyer

Office of Rail and Road is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79311000 · Survey services

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