Customer experience

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872 Customer experience awards found

Awarded contract
VCMA Collaborative project - Mental Health UK
Northern Gas NetworksSupplier(s) Mental Health UKGBP 664,100Awarded 8 July 2024Research and development services and related consultancy services
Awarded contract
Provision of project management services
WEST MIDLANDS TRAINS LIMITED4,000,000Awarded 28 June 2024Project management consultancy services
Awarded contract
Job Evaluation Manager (JEM) System
The Pensions RegulatorSupplier(s) Korn FerryGBP 128,674Awarded 25 June 2024Expiring 24 June 2027Time accounting or human resources software package
Awarded contract
Uninsured Loss Recovery Service
Devon & Cornwall PoliceSupplier(s) Opus Claim Solutions LtdAwarded 21 June 2024Legal services
Expired contract
DWP - Digital Customer Experience Augmented Resource
Department For Work and Pensions (DWP)Supplier(s) Capgemini UK plcGBP 1,450,000Awarded 17 June 2024Expiring 16 June 2025Systems and technical consultancy services
Expired contract
Contract for Web Development Discovery
London Borough of Waltham ForestSupplier(s) Gulp DigitalGBP 135,625Awarded 17 June 2024Expiring 20 August 2024Technical testing, analysis and consultancy services
Awarded contract
Large Business Survey 24-26
HM Revenue & Customs (HMRC)Supplier(s) IFF ResarchGBP 370,000Awarded 17 May 2024Expiring 17 September 2027Research services
Awarded contract
Individuals Experience and Perceptions Survey 24-26
HM Revenue & Customs (HMRC)Supplier(s) Verian Group UK LtdGBP 494,610Awarded 13 May 2024Expiring 12 May 2028Research services
Awarded contract
Outdoor Advertising Services
Northern RailwaySupplier(s) SpaceandPeople PLC161,000Awarded 26 April 2024Advertising services
Expired contract
PS/23/226 – Provision of Software Engineering supporting DVLA Services
Driver and Vehicle Licensing AgencySupplier(s) LA INTERNATIONAL COMPUTER CONSULTANTS LTD4,000,000Awarded 22 April 2024Expiring 22 April 2026
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Expired contract
Research into the review of Public Sector Food Procurement
Department for Environment, Food & Rural Affairs (DEFRA)Supplier(s) KPMG LLPGBP 98,290Awarded 15 April 2024Expiring 6 May 2024General management consultancy services
Expired contract
Technical Solution Development (Bereavement and Care)
Department For Work and Pensions (DWP)Supplier(s) IBM UNITED KINGDOM LIMITEDGBP 2,000,000Awarded 15 April 2024Expiring 31 August 2026IT services: consulting, software development, Internet and support
Awarded contract
Customer experience software platforms
Coventry City CouncilSupplier(s) Granicus-Firmstep LtdGBP 665,000Awarded 1 April 2024Expiring 31 March 2027Software package and information systems
Awarded contract
Provision of Uniform, Workwear and Associated Kit.
West Midlands Combined AuthoritySupplier(s) Clad Safety LimitedGBP 60,000Awarded 1 April 2024Expiring 31 March 2029Outerwear
Expired contract
GB-Norwich: Customer experience hub
Flagship Housing GroupSupplier(s) TTEC (UK) Solutions LimitedGBP 31,120Awarded 27 March 2024Expiring 26 April 2024Marketing services
Expired contract
Licensing Forms Solution
Bath and North East Somerset CouncilSupplier(s) Victoria FormsGBP 13,500Awarded 14 March 2024Expiring 31 March 2025
Expired contract
Provision of Market Research Services for Home Office Customer Services
Crown Commercial ServiceSupplier(s) Walnut Unlimited Ltd (trading as ICM Unlimited)GBP 646,400Awarded 1 March 2024Expiring 28 February 2026Market research services
Awarded contract
ScotRail Payroll and Finance Services
ScotRail Trains LimitedSupplier(s) Solvd.Awarded 1 March 2024Business services: law, marketing, consulting, recruitment, printing and security
Awarded contract
Modern Contact Centre
ANGLIAN WATER SERVICES LIMITEDAwarded 29 February 2024Communication and multimedia software package
Awarded contract
Workforce Management Software and Implementation
Bristol Water PLC2,500,000Awarded 20 February 2024Software integration consultancy services

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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