Customer services

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1,790 Customer services awards found

Awarded contract
Contact Centre Management System
LEEDS FEDERATED HOUSING ASSOCIATION LIMITEDSupplier(s) IP Exchange LtdGBP 350,000Awarded 1 October 2025IP telephone services
Awarded contract
To purchase the supply of Water
Lancashire ConstabularySupplier(s) Business StreamGBP 1,893,348Awarded 1 October 2025Expiring 30 September 2029Operation of water supplies
Awarded contract
Customer Services AI software
Ipswich Borough CouncilSupplier(s) ICS.AI LTDGBP 540,762Awarded 1 October 2025Expiring 30 September 2028Software package and information systems
Awarded contract
To purchase the supply of Water
Lancashire ConstabularySupplier(s) Scottish Water Business Stream Limited t/a Business StreamGBP 1,893,348.88Awarded 1 October 2025Expiring 30 September 2029
Awarded contract
To purchase the supply of Water
Police and Crime Commissioner for LancashireSupplier(s) Business StreamGBP 1,893,348.88Awarded 30 September 2025Water distribution and related services
Awarded contract
Highways Services
Southampton City CouncilSupplier(s) BALFOUR BEATTY CONSTRUCTION LIMITEDGBP 60,000,000Awarded 30 September 2025Load-bearing structure design services
Awarded contract
Future Academies - Uniform Tender
Future AcademiesSupplier(s) Price And BucklandGBP 700,000Awarded 30 September 2025Expiring 31 May 2029Clothing, footwear, luggage articles and accessories
Awarded contract
Supply of Frozen Food for RMBC Sites (1)
Rotherham Metropolitan Borough CouncilSupplier(s) Ralph Livesey LtdAwarded 29 September 2025Miscellaneous food products and dried goods
Awarded contract
00534-CS – Transactional Customer Feedback
Stonewater LtdSupplier(s) In-house Research LtdGBP 240,000Awarded 26 September 2025Expiring 31 October 2027Survey analysis services
Awarded contract
Highways Maintenance & Capital Works
Royal Borough of Windsor and MaidenheadSupplier(s) Marlborough Highways LtdGBP 114,800,000Awarded 23 September 2025Expiring 31 March 2033Highway maintenance work
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Awarded contract
Gas Supply
Office of the Durham Police and Crime CommissionerSupplier(s) Totals Energy Gas & Power LimitedGBP 1,815,538.23Awarded 22 September 2025Energy and related services
Awarded contract
Provision of High Volume Call Handling (HVCH)
NORTHERN IRELAND ELECTRICITY NETWORKS LIMITEDSupplier(s) Eckoh UK LtdGBP 363,000Awarded 19 September 2025Expiring 30 November 2027IT services: consulting, software development, Internet and support
Expired contract
Award of a call off contract under the Prison Education Dynamic Purchasing System for the delivery of Catering and Hospitality Training for prisoners at HMP Huntercombe
Ministry of JusticeSupplier(s) The Clink CharityGBP 33,100Awarded 16 September 2025Expiring 31 March 2026Education and training services
Awarded contract
Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company
FIRMUS ENERGY (SUPPLY) LIMITEDAwarded 10 September 2025Financial systems software package
Awarded contract
Mobile Voice and Data Services
Derbyshire Dales District CouncilSupplier(s) British Telecommunications PLCGBP 26,835Awarded 10 September 2025Expiring 9 September 2028
Awarded contract
Catering Disposables
Rotherham Metropolitan Borough CouncilSupplier(s) NOBISCO LIMITEDAwarded 5 September 2025Disposable catering supplies
Awarded contract
Provision of Apprenticeship Training Services
Driver and Vehicle Licensing AgencySupplier(s) MILLBROOK MANAGEMENT SERVICES LIMITED T/A ProstartGBP 100,000Awarded 1 September 2025Expiring 31 August 2027Education and training services
Awarded contract
F727- Procurement of six apprenticeship programmes
Derby City CouncilSupplier(s) Derby College GroupGBP 34,500Awarded 1 September 2025Expiring 31 December 2027Training services
Awarded contract
EPT-42897 - 879 Further Competition - Lot 1 Catering
TRINITY ACADEMY NEWCASTLESupplier(s) North Yorkshire CouncilGBP 238,622.09Awarded 1 September 2025Expiring 31 August 2030School catering services
Expired contract
L3 Customer Service Apprenticeship
Department For Work and Pensions (DWP)Supplier(s) MBKB LimitedAwarded 20 August 2025Expiring 20 September 2025Staff training services

Top buyers

Buyers ranked by total contract award volume for customer services.

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BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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