Customer services

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1,790 Customer services awards found

Awarded contract
Warks Provision of Customer Service Training Pilot Programme & Post-Pilot Delivery Across the Force
WARWICKSHIRE POLICESupplier(s) PearlcatchersPound Sterling (GBP) 96,000Awarded 20 May 2023
Awarded contract
Strategic Technology Partner - Business Systems and Development
The National ArchivesSupplier(s) DINGWALL CONSULTANCY SERVICES LIMITEDGBP 500,000Awarded 17 May 2023Research and development services and related consultancy services
Awarded contract
ICT439 - Support & Maintenance Estates Rents Repairs Allocations Customer Services Auddis & Addacs (Housing) GUI Property Purchase
South Ayrshire CouncilSupplier(s) NEC Software Solutions UK LtdGBP 58,684Awarded 16 May 2023IT services: consulting, software development, Internet and support
Expired contract
Delivery of Customer Service Training Programme
WARWICKSHIRE POLICESupplier(s) PearlcatchersGBP 71,750Awarded 15 May 2023Expiring 31 March 2024Education and training services
Awarded contract
Alemba Customer Services Platform for Business Services Futures
Cheshire ConstabularySupplier(s) Alemba LtdPound Sterling (GBP) 138,307.5Awarded 13 May 2023
Awarded contract
SPS 2412 - Metering, Billing and Tariff Setting
Royal Borough of GreenwichSupplier(s) Switch2 Energy LimitedGBP 1,350,000Awarded 12 May 2023Energy meters
Awarded contract
GIS Core Platform & Data Model (incl. GIS Tooling)
Yorkshire Water Services Ltd8,000,000Awarded 11 May 2023Software package and information systems
Expired contract
2023-045 Domestic Consumer Standards Research
Office of Gas and Electricity Markets (Ofgem)Supplier(s) Thinks Insight and Strategy (Britain Thinks) LimitedGBP 33,900Awarded 10 May 2023Expiring 9 August 2023Market research services
Expired contract
Commercial and Customer Services
Stoke-on-Trent City CouncilSupplier(s) TILE HILL INTERIM & EXECUTIVE LIMITEDGBP 175,872Awarded 9 May 2023Expiring 31 March 2024Recruitment services
Awarded contract
PQQ for Claims Management Solution and related services to assist PIAB
Personal Injuries Assessment BoardSupplier(s) Avanade IrelandEUR 6,000,000Awarded 9 May 2023Software testing
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Expired contract
PQ0437 - Education provider for the supported Internship Programme - AWARD
Birmingham City CouncilSupplier(s) Heart of Birmingham Vocational CollegeAwarded 5 May 2023Expiring 9 May 2025Education and training services
Awarded contract
PQQ for Claims Management Solution and related services to assist PIAB
Personal Injuries Assessment BoardSupplier(s) Avanade IrelandAwarded 5 May 2023System management software package
Expired contract
GB-London: Ticketing Platform Digital
Imperial War MuseumSupplier(s) DIGITAL TICKETING SYSTEMS LTDGBP 144,000Awarded 2 May 2023Expiring 1 May 2026Maintenance of information technology software
Awarded contract
Customer contact centre solution
Lancashire County CouncilSupplier(s) CONTENT GURU LIMITEDGBP 2,471,104Awarded 1 May 2023Expiring 31 March 2027Customer Relation Management software package
Expired contract
Provision of Temporary Customer Service Staff 2023
Folkestone and Hythe District CouncilSupplier(s) Recruitment Solutions (Folkestone) LimitedGBP 11,687Awarded 1 May 2023Expiring 29 September 2023
Awarded contract
T23-040HCO Integrated Leisure Management Software Solution Tender
Derry City & Strabane District Council750,000Awarded 28 April 2023IT services: consulting, software development, Internet and support
Awarded contract
Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services Development, Upgrade and Support
Department of Agriculture, Food and the MarineSupplier(s) Codec-dss Limited - T/A CodecEUR 1,546,000Awarded 20 April 2023License management software package
Expired contract
Award of a Call Off Contract under the Ministry of Justice Prison Education DPS for Warehousing and Customer Service Training for residents at HMP Risley
Ministry of JusticeSupplier(s) Complete Skills SolutionsGBP 44,586.72Awarded 17 April 2023Expiring 16 April 2024Education and training services
Awarded contract
ITEP0313 Property and Compensation Gateway (PCG)
National Highways LimitedSupplier(s) Version 1 Solutions LimitedGBP 2,430,050Awarded 17 April 2023
Awarded contract
Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services Development, Upgrade and Support
Department of Agriculture, Food and the MarineSupplier(s) Codec-dss Limited - T/A CodecAwarded 17 April 2023Communications infrastructure

Top buyers

Buyers ranked by total contract award volume for customer services.

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BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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