Customer experience

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2,251 Customer experience notices found

Closed tenderPublished 2 April 2019
Strategic Delivery Partner for the Customer Focus and Website Modernisation Programme
Belfast City CouncilGBP 250,000Closing 16 April 2019
Awarded contract
Trade Remedies digital product: live maintenance and development
Department for International Trade, Trade Remedies Authority (TRA)Supplier(s) THE ENGINE GROUP LIMITEDGBP 1,000,000Awarded 1 April 2019
Closed tenderPublished 29 March 2019
Food, beverages, tobacco and related products
London North Eastern Railway LimitedGBP 125,000,000Closing 23 April 2019Food, beverages, tobacco and related products
Closed tenderPublished 28 March 2019
Variable message signs
East Sussex County CouncilGBP 517,300Closing 21 May 2019Variable message signs
Expired contract
Data Centre Design & Quick Wins
Oxfordshire County CouncilSupplier(s) Entec Si LtdGBP 75,525Awarded 1 March 2019Expiring 30 April 2019Data services
Expired contract
O365 Compliance Manager
National Highways LimitedSupplier(s) Phoenix Software LimitedGBP 122,700Awarded 26 March 2018Expiring 27 March 2021IT services: consulting, software development, Internet and support
Expired contract
Software package and information systems
University of AberdeenSupplier(s) Freshworks Inc.GBP 235,000Awarded 20 March 2019Expiring 22 February 2024Software package and information systems
Expired contract
HMPO Customer Satisfaction (ICM)
Home OfficeSupplier(s) ICM Research LtdGBP 600,000Awarded 6 January 2017Expiring 5 February 2021Research services
Expired contract
2018 - 684 Provision of Service Innovation and Development - AWARD
Citizen Housing Group LtdSupplier(s) What If LimitedGBP 160,000Awarded 1 February 2019Expiring 30 September 2019Development consultancy services
Closed tenderPublished 18 March 2019
Marketing services
London North Eastern Railway LimitedGBP 5,000,000Closing 17 April 2019Marketing services
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Awarded contract
New Livin website
LivinSupplier(s) THOUGHT QUARTER LTDGBP 40,635Awarded 13 March 2019
Closed tenderPublished 12 March 2019
Software package and information systems
Wales National Pool SwanseaGBP 450,000Closing 11 April 2019Contact management software package
Closed tenderPublished 11 March 2019
Improved Customer Experience - user centred design, self-serve support & better customer engagement
Education and Skills Funding AgencyGBP 2,000,000Closing 25 March 2019
Stale Pre-tenderPublished 6 March 2019
Health and social work services
Department For Work and Pensions (DWP)GBP 3,150,000,000Health and social work services
Awarded contract
Contact management software package
Thirteen Housing Group LtdContact management software package
Awarded contract
Extending Track a Repair to support contact centre agents
London Borough of HackneySupplier(s) Unboxed Consulting LimitedGBP 49,725Awarded 4 March 2019
Awarded contract
Prj_2167 Strategic service design and digital experience strategy for urgent and emergency care
NHS DigitalSupplier(s) TPXimpact LimitedGBP 203,940Awarded 28 February 2019
Closed tenderPublished 26 February 2019
IT services: consulting, software development, Internet and support
Hertfordshire County CouncilGBP 4,425,000Closing 8 April 2019Educational software package
Awarded contract
Bi-Borough IT Strategy Acceleration
Royal Borough of Kensington and ChelseaSupplier(s) Gate One LimitedGBP 53,610Awarded 25 February 2019
Closed tenderPublished 20 February 2019
006625 - Smart City Innovation Partner
Newcastle City CouncilGBP 300,000Closing 13 March 2019Infrastructure works consultancy services

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

HM Revenue & Customs (HMRC)
75
£10.1bn
National Highways Limited
72
£33.2m
Transport for London
40
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
31
£1.6bn
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
26
£560.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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