Software package and information systems
Details
- Supplier(s)
- Freshworks Inc.
- Value
- GBP 235,000
- Duration
- 5 years
- Topic
- Software package and information systems
- Published
- 22 March 2019
- Source
- TedNotices
Tender description
Award Notice. The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements. Award Notice. The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements.
Timeline
- Completed: Award date20 March 2019
- Completed: Award published22 March 2019Current notice
- Completed: Contract expiry date22 February 2024
About the buyer
University of Aberdeen is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72253000 · Helpdesk and support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov |
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