IT services: consulting, software development, Internet and support

Tender description

Herts Fullstop (HFS) is currently out to procurement for the provision of a Retail and Distribution Business Enterprise Resource Planning System including E-Commerce Platform. Further information in regards to this opportunity can be found in II.2.4) Description of the procurement field (OJEU Contract Notice refers). Organisations wishing to take part in this project are invited to “express interest” which will give access to the full procurement documents in the e-tendering system. Please see VI.3) Additional information for further information. Any questions relating to this procurement must be made via the correspondence area in the e-Tendering system, in accordance with the procurement documents and can be addressed to the main contact as shown in the details above. Please allow sufficient time to make your return as late returns will not be permitted by the system. Herts FullStop (HFS) is one of a number of trading arms operated by Hertfordshire County Council and has over 60 years’ experience of supplying goods and services to a wide range of customers which include; educational establishments, non-profit making groups such as charities, the NHS, local authorities and childminder groups. The businesses encompassed within the scope of this project are: 1) HFS – Educational Resources which is considered as a supermarket for educational establishments for common goods, educational resources and other support services. The business operates primarily in the Home Counties (including Hertfordshire), the bordering counties and the north London Boroughs; 2) HFS – Facilities Management Services which is a soft facilities management business, focusing on cleaning, grounds and tree works, operating primarily in the Home Counties. Both the trading entities above are part of the same legal entity and are public sector bodies, and as such all customers are public sector; 3) HFS Ltd – a Local Authority Trading Company which is owned and controlled by the Council; this company is used as the trading vehicle for the above trading entities (1 and 2) allowing access to private sector opportunities. HFS Ltd is a separate legal entity and is a private sector business. Herts FullStop (HFS) as part of Hertfordshire County Council are seeking an integration partner or partners to provide, implement and support on an ongoing basis a Retail and Distribution Enterprise Resource Planning (ERP) System including E-commerce Platform that collectively provides a solution covering financials, sales, marketing, customer service, supply chain, logistics (warehouse and distribution), operations, reporting and e-commerce; and integrates with an omni-channel contact centre solution. The solution may incorporate several applications to deliver the functionality needed and integration should be seamless between applications, in addition to allowing automation of day-to-day business activities. Most importantly any solution must deliver an unrivalled customer experience by streamlining processes and placing real-time or near-real-time information at the fingertips of both customers and staff alike, with a single source of truth in all respects. The solution must allow for proactive collaboration with customers, staff and suppliers, while broadening the overall channels through which the businesses can trade. Increased visibility, ability to manage by exception and strong workflow processes are requirements, as is the need for the solution to scale with seasonal peaks and business growth. HFS requires a solution that is predominantly hosted off-site either in public or private cloud architecture, with minimal on-premise hardware requirements. The solution provided should be live by 1.4.2020. The estimated total value of the Contract is stated in II.1.5) of this notice and is for the initial term inclusive of the approximate value for extensions. For the avoidance of doubt, the estimated capital costs relating to implementation could be circa 975 000 GBP with on-going system support, hosting and licensing costs of circa 345 000 GBP per annum on average over the life of the contract. The Contract will be awarded for an initial term of 7 years, with the option to extend the Contract up to 4 further years. Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands. Organisations should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Organisations should seek independent legal advice on the implications of this prior to submitting their bid, where appropriate.