Customer experience

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872 Customer experience awards found

Awarded contract
Digital Place for Local Public Services - Customer Experience Program
Tameside Metropolitan Borough CouncilSupplier(s) PLACECUBE LIMITEDGBP 900,000Awarded 6 August 2025IT services: consulting, software development, Internet and support
Awarded contract
Digital Strategy Program, purchase of Finance, People, Facilities and Property management software
NHS Property Services LtdSupplier(s) Ernst & Young LLP (EY), NTT DATA UK LIMITED, WIPRO IT SERVICES UK SOCIETASGBP 13,170,707Awarded 5 August 2025Software package and information systems
Awarded contract
Customer Sentiment Tracking
Ordnance SurveySupplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 625,850Awarded 25 July 2025Research services
Awarded contract
Insight Framework for Customer Intelligent and Strategic Insight - Lot 2 - Leisure Customer Insights
Ordnance SurveySupplier(s) WHITE SPACE STRATEGY LTD, Walnut Unlimited Ltd (trading as ICM Unlimited)GBP 1,000,000Awarded 22 July 2025Expiring 31 August 2028Research consultancy services
Awarded contract
MyKarbon Customer Portal App for Karbon Homes
Karbon HomesSupplier(s) Plentific LtdGBP 2,116,782Awarded 11 July 2025Contact management software package
Awarded contract
Customer Lab Research Recruitment Contract
HM Revenue & Customs (HMRC)Supplier(s) PEOPLE FOR RESEARCH LTDGBP 375,000Awarded 9 July 2025Expiring 9 July 2027Research services
Awarded contract
Mystery Shop
Transport for WalesSupplier(s) E.S.A (Market Research) LimitedGBP 194,740Awarded 4 July 2025Expiring 1 September 2028Market research services
Expired contract
Provision of consultancy services including Strategic Sponsorship of Midlands Rail Hub
West Midlands Combined AuthoritySupplier(s) REMY CONSULTING LTDGBP 106,200Awarded 1 July 2025Expiring 31 March 2026Business and management consultancy and related services
Awarded contract
TEN-2526-017(PCR2015) Gartner Research Services
National Employment Savings Trust (NEST) CorporationSupplier(s) Gartner UK LtdGBP 65,000Awarded 1 July 2025Expiring 30 June 2027Research services
Awarded contract
Omni-channel
BROMFORD FLAGSHIP LIMITEDSupplier(s) SABIO LtdGBP 2,100,000Awarded 30 June 2025Expiring 29 June 2028Telecommunications services
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Expired contract
Catering Contractor Procurement
Stockport Metropolitan Borough CouncilSupplier(s) International Food Service Equipment LimitedGBP 289,166.44Awarded 30 June 2025Expiring 30 September 2025Construction work
Expired contract
Show provider for events held at the Corn Exchange
Bedford Borough CouncilSupplier(s) Off The Kerb Production LTDAwarded 26 June 2025Expiring 11 June 2026Event services
Awarded contract
Strategic License Subscriptions and Advisory Services
HM Revenue & Customs (HMRC)Supplier(s) Gartner UK Ltd, ForresterGBP 3,551,817.8Awarded 5 June 2025Expiring 31 March 2027Research and development services and related consultancy services
Awarded contract
Solent Skills Bootcamp Framework
Portsmouth City Council
Supplier(s)
30 suppliers
Artswork Ltd
BREAKTHROUGH SOCIAL ENTERPRISE LIMITED
CITY EYE LIMITED
Code Institute
Digital Peninsula Network Ltd
Fareport Training
GAME ACADEMY LTD
Get Skills Employment & Training Ltd
Havant and South Downs College
HTP Apprenticeship College Ltd
I & F Limited
I N F I N I T Y 27 LTD.
Intertrain Uk Ltd.
Itchen Sixth Form College
Kiwi & Yuzu Ltd
LET ME PLAY LIMITED T/A LMP Education
MASTERED STUDIOS LTD
Momentum Recruitment Ltd
Pertemps Recruitment Partnership Limited
Peterborough Environment City Trust (PECT)
Primed Talent Ltd
Professional Training Solutions Ltd
Realise Learning and Employment Limited
Shoots Training Limited
South Hampshire College Group
The Developer Academy Ltd
THE REAL CONSULTANCY COMPANY LIMITED
THE SKILLS NETWORK LIMITED
UNIVERSITY OF PORTSMOUTH
YTKO
432,000,000Awarded 30 May 2025Expiring 11 June 2033Training services
Awarded contract
Customer Experience Survey
Department For Work and Pensions (DWP)Supplier(s) IFF ResarchGBP 2,090,697.98Awarded 29 May 2025Expiring 30 May 2028Research services
Awarded contract
RBGKEW1378 - Market Research Framework
Royal Botanic Gardens Kew
Supplier(s)
4 suppliers
DECISION HOUSE LTD
Morris Hargreaves McIntyre
Mustard
The Nursery Planning and Research Ltd
GBP 750,000Awarded 26 May 2025Expiring 25 May 2028Market research services
Expired contract
Improving Customer Experience: Connect Simplify, Improve Services
Department for EducationSupplier(s) Hippo Digital LtdGBP 900,000Awarded 21 May 2025Expiring 20 May 2026Information technology services
Awarded contract
Provision of Customer Research Partner
Plus Dane Housing LimitedSupplier(s) Acuity Research & PracticeGBP 130,000Awarded 12 May 2025Customer survey services
Awarded contract
On-going Implementation of End to End Customer
East Renfrewshire CouncilSupplier(s) GOSS INTERACTIVE LIMITEDGBP 437,880Awarded 8 May 2025Customer Relation Management software development services
Awarded contract
DWP Digital Channels Contact Centre (DC3)
Department For Work and Pensions (DWP)Supplier(s) Route 101 LimitedGBP 221,100,000Awarded 7 May 2025Telecommunications services

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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