Mystery Shop
Details
- Buyer
- Transport for Wales
- Supplier(s)
- E.S.A (Market Research) Limited
- Value
- GBP 194,740
- Duration
- 3 years
- Topic
- Public transport services by railways
- Published
- 7 July 2025
- Source
- uk:find_a_tender
Tender description
Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel. ## Contract award Title: Mystery Shop
Timeline
- Completed: Award date4 July 2025
- Completed: Award published7 July 2025Current notice
- Next: Contract expiry date1 September 2028in 2 years
About the buyer
Transport for Wales is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 60210000 · Public transport services by railways
- 79310000 · Market research services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-wales.gov |
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