Customer experience

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872 Customer experience awards found

Expired contract
Education and training services
Sefton Metropolitan Borough Council
Supplier(s)
5 suppliers
Aspire Advance Achieve Ltd
Asset Training & Consultancy Ltd
Hugh Baird College
Progress to Excellence Ltd
TRN Train Limited
Awarded 24 April 2017Expiring 19 April 2018Vocational training services
Expired contract
Hygiene Waste Service (CHS3/2016-17)
South Tyneside and Sunderland NHS Foundation TrustSupplier(s) Rentokil Initial (UK) LimitedGBP 17,798Awarded 14 April 2017Expiring 31 May 2020Hygiene services
Expired contract
Persona Development
High Speed Two (HS2) LtdSupplier(s) Liverwork Studio LtdGBP 36,250Awarded 13 April 2017Expiring 26 May 2017Marketing services
Awarded contract
Organisational/digital strategy and redesign of two pilot services
Nottinghamshire County CouncilSupplier(s) TPXimpact LimitedGBP 93,800Awarded 3 April 2017
Expired contract
IT software development services
Cardiff and Vale CollegeSupplier(s) Graph Digital LtdGBP 351,660Awarded 14 March 2017Expiring 9 March 2018IT software development services
Expired contract
Provision of Outpatient Pharmacy and Retail Healthcare Partner Services
Yeovil District Hospital NHS Foundation TrustSupplier(s) Boots the Chemist LtdGBP 1,290,000Awarded 22 February 2017Expiring 22 March 2022Pharmacy services
Expired contract
PROVISION OF MARKET RESEARCH FOR THE PASSPORT CUSTOMER EXPERIENCE
Crown Commercial ServiceSupplier(s) ICM UnlimitedGBP 600,000Awarded 2 February 2017Expiring 5 February 2020Research services
Expired contract
HMPO Customer Satisfaction (ICM)
Home OfficeSupplier(s) ICM Research LtdGBP 600,000Awarded 6 January 2017Expiring 5 February 2021Research services
Expired contract
Trade Mark Usability Testing
Intellectual Property OfficeSupplier(s) The Web Usability Partnership LtdGBP 10,425Awarded 23 December 2016Expiring 23 January 2017Research and development services and related consultancy services
Expired contract
Cross-Tax and CT Errors to support MTD upstream compliance
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 59,946Awarded 22 December 2016Expiring 31 May 2017Research and development services and related consultancy services
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Expired contract
1617EC12 Understanding avoidance scheme user's decision making, customer experience and future compliance intentions when settling their enquiry with HMRC.
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 28,809Awarded 8 December 2016Expiring 30 May 2017Research and experimental development services
Expired contract
New Website Design and Implementation for Richmondshire District Council
Richmondshire District CouncilSupplier(s) Meritec LimitedGBP 60,000Awarded 22 November 2016Expiring 21 November 2021IT services: consulting, software development, Internet and support
Expired contract
EdTrack: Customer Satisfaction Tracking Survey for SME YouTube Support Products
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDGBP 25,500Awarded 15 November 2016Expiring 31 July 2017Research and development services and related consultancy services
Expired contract
Webchat Customer Research
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDGBP 29,542Awarded 15 November 2016Expiring 31 March 2017Research and development services and related consultancy services
Expired contract
Due Diligence phase for ERP SaaS implementation
Home OfficeSupplier(s) ORACLE CORPORATION UK LIMITEDGBP 238,184Awarded 11 November 2016Expiring 1 March 2017IT services: consulting, software development, Internet and support
Expired contract
Customer Experience Focus Senior Leadership Team Day
High Speed Two (HS2) LtdSupplier(s) YourStudio LtdGBP 40,960Awarded 10 November 2016Expiring 14 December 2016Event services
Expired contract
BFI Single Customer View - Data Warehouse Solution - AWARD
British Film Institute (BFI)Supplier(s) Acuma Solutions LtdGBP 72,500Awarded 4 November 2016Expiring 31 January 2017Data analysis services
Expired contract
New Website Design and Implementation for Richmondshire District Council.
Richmondshire District CouncilSupplier(s) Meritec LimitedGBP 60,000Awarded 3 November 2016Expiring 30 November 2021
Expired contract
CAB 163 Healthy Lifestyles Service
Gloucestershire County CouncilSupplier(s) ICE Creates LtdGBP 11,412,000Awarded 3 November 2016Expiring 31 March 2024Health and social work services
Expired contract
New Website Design and Implementation for Richmondshire District Council.
Richmondshire District CouncilSupplier(s) Meritec LimitedGBP 60,000Awarded 3 November 2016Expiring 31 May 2020IT services: consulting, software development, Internet and support

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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