Cross-Tax and CT Errors to support MTD upstream compliance

Tender description

Assignment under the Market Research MR130001 Agreement Contract. The research seeks to better understand the underlying reasons for errors, customer behaviours and address cross-tax errors. Insight gained from the report will further improve voluntary compliance at source as well as business customer experience in managing their tax affairs and potentially enhance the role of agents by leveraging their engagement to address potential risks before submission. The research will specifically explore business customers reporting and record keeping behaviours to identify those issues and practices that result in common groupings of errors being made in relation to cross-tax and more complex errors. The research will also explore how software messages would best be developed and presented to flag, challenge and address in real time those errors without negatively affecting customer experience.