Webchat Customer Research
Details
- Supplier(s)
- IPSOS MORI UK LIMITED
- Value
- GBP 29,542
- Duration
- 4 months
- Topic
- Research and development services and related consultancy services
- Published
- 13 December 2016
- Source
- ContractsFinder
Tender description
Assignment under the Market Research MR130001 Agreement Contract. This qualitative research will look to understand customers' use and experience of webchats, and consider how far this aligns with their expectations and requirements. Specifically, it will look to explore and understand: • The reasons why customers use HMRC's webchat; • How webchat fits into the customer journey; • Customer experience of HMRC's webchat, and how this compares with their expectations; • Barriers to use of webchat; and • Any connections between webchat and the Personal Tax Account.
Timeline
- Completed: Award date15 November 2016
- Completed: Award published13 December 2016Current notice
- Completed: Contract expiry date31 March 2017
About the buyer
HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 73000000 · Research and development services and related consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov |
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