Customer experience

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872 Customer experience awards found

Expired contract
Market research services
National Savings and InvestmentsSupplier(s) Discovery Research LtdGBP 250,000Awarded 6 September 2017Expiring 1 September 2018Market research services
Expired contract
1718CSTD03 Tax credits compliance interventions: customer experiences of High Risk Renewals 2017
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 47,101Awarded 8 August 2017Expiring 12 January 2018Research and experimental development services
Awarded contract
ITSM SERVICE DESK REPLACEMENT TOOL
West Midlands Fire and Rescue AuthoritySupplier(s) LANDESK HOLDCO UK LTDAwarded 19 July 2017Helpdesk services
Expired contract
Computer network services
Royal Borough of GreenwichSupplier(s) MLL Telecom Ltd.EUR 12,000,000Awarded 9 July 2017Expiring 8 June 2023Networks
Expired contract
Master Customer Journey: I have experienced a change in income or hours or taken on an additional job
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDGBP 11,500Awarded 4 July 2017Expiring 13 October 2017Research and development services and related consultancy services
Awarded contract
Staff training services
ANGLIAN WATER SERVICES LIMITEDSupplier(s) Capita Business Services LtdAwarded 3 July 2017Staff training services
Expired contract
ITSM SERVICE DESK REPLACEMENT TOOL
West Midlands Fire and Rescue AuthoritySupplier(s) Ivanti UK LtdGBP 98,704Awarded 30 June 2017Expiring 29 June 2020Helpdesk services
Expired contract
Non-Household Customer Insight Survey
Water Services Regulation Authority (Ofwat)Supplier(s) Opinion ResearchGBP 79,053Awarded 28 June 2017Expiring 31 March 2018Market research services
Awarded contract
Sovereign - Customer Portal
Sovereign Network GroupSupplier(s) MMT DigitalAwarded 26 June 2017
Expired contract
Audio-visual equipment
The National College for High Speed RailSupplier(s) WSi GroupGBP 568,700Awarded 21 June 2017Expiring 11 June 2019Audio-visual equipment
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Expired contract
Digital Signage and Wayfinding
The National College for High Speed RailSupplier(s) WSi GroupGBP 400,000Awarded 21 June 2017Expiring 17 May 2019Audio-visual equipment
Expired contract
Consultancy Services for Assessments of Viability and Customer Experience relating to Ipswich Buses - AWARD
Suffolk County CouncilSupplier(s) MCL Transport Consultants Ltd, The TAS Partnership LimitedAwarded 15 June 2017Expiring 16 June 2017Financial management consultancy services
Expired contract
Customer Experience Strategy - Provision of Options Appraisal and Business Case
Chiltern District CouncilSupplier(s) THE4OC LIMITEDGBP 1Awarded 2 June 2017Expiring 31 August 2017Business services: law, marketing, consulting, recruitment, printing and security
Expired contract
Residential Care (with or without Nursing)
Essex County Council
Supplier(s)
10 suppliers
Alliance Care and Support
Archangel Healthcare Ltd T/A Tendring Meadows
BUPA Care Services Limited
Cherry Leas Care Home
Chigwell Homes Ltd t/a Marcris House
Guide Total Care Sandon Limited
Handsale Limited
SA&JO Care Ltd T/A Crouched Friars
St Helena Hospice Ltd
WE Care Residential Homes Ltd
GBP 140,000,000Awarded 23 May 2017Expiring 19 February 2019Health and social work services
Awarded contract
17_01_02 - HR Digital Solutions
NHS Business Services AuthoritySupplier(s) Accenture (UK) LimitedGBP 137,188Awarded 22 May 2017
Expired contract
Apprenticeship Training and Assessment Provision Quotation
Sefton Metropolitan Borough Council
Supplier(s)
5 suppliers
Asset Training & Consultancy Services
Damar Limited
Hugh Baird College
North West Training Council
Southport College
GBP 77,500Awarded 8 May 2017Expiring 24 April 2018Education and training services
Expired contract
Software programming and consultancy services
Electricity Supply Board (ESB)Awarded 8 May 2017Expiring 17 April 2021Data services
Expired contract
Getting It Right Project (supporting Access Wirral and Customer Experience Transformation Programme)
Wirral Metropolitan Borough CouncilSupplier(s) CusterianGBP 152,000Awarded 28 April 2017Expiring 1 May 2018Transaction-processing software package
Expired contract
Future Train Interior Design Book
High Speed Two (HS2) LtdSupplier(s) New TerritoryGBP 116,750Awarded 24 April 2017Expiring 31 October 2017Design consultancy services
Expired contract
The Provision of Apprenticeship Training and Assessment
Sefton Metropolitan Borough Council
Supplier(s)
5 suppliers
Aspire Advance Achieve Ltd
Asset Training & Consultancy Ltd
Hugh Baird College
Progress to Excellence Ltd
TRN Train Limited
GBP 600,000Awarded 24 April 2017Expiring 30 April 2018Vocational training services

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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