Expired contract

ITSM SERVICE DESK REPLACEMENT TOOL

Details

Buyer: West Midlands Fire and Rescue Authority
Supplier(s): Ivanti UK Ltd
Value: GBP 98,704
Duration: 3 years
Topic: Helpdesk and support services
Published: 19 July 2017
Source: ContractsFinder

Tender description

WMFS currently utilise 'Web Help Desk' to manage their ICT incident, problem, change and request fulfilment tickets. WMFS are planning to replace Web Help Desk with a new solution that is stable, reliable and easy to use, and which can provide better reporting and support an improved customer experience. WMFS requires a software solution that will deliver standard ITSM functionality - a 'Tier 2' ITSM solution to deliver core 'standard' ITSM functionality, ideally using a simple an intuitive collaborative approach - to replace the current tool - with optimal implementation time, tailoring and cost.

Timeline

Completed: Award date30 June 2017
Completed: Award published19 July 2017
Current notice
Completed: Contract expiry date29 June 2020

About the buyer

West Midlands Fire and Rescue Authority is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72253000 · Helpdesk and support services
72253100 · Helpdesk services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@west-midlands-fire-and-rescue-authority.gov
Commercial Director	+44 •••• ••••••	••••••••@west-midlands-fire-and-rescue-authority.gov
Procurement Manager	+44 •••• ••••••	••••••••@west-midlands-fire-and-rescue-authority.gov
Category Lead	+44 •••• ••••••	••••••••@west-midlands-fire-and-rescue-authority.gov
Senior Buyer	+44 •••• ••••••	••••••••@west-midlands-fire-and-rescue-authority.gov
Contracts Manager	+44 •••• ••••••	••••••••@west-midlands-fire-and-rescue-authority.gov