ITSM SERVICE DESK REPLACEMENT TOOL
Details
- Supplier(s)
- Ivanti UK Ltd
- Value
- £98,704
- Duration
- 3 years
- Topic
- Helpdesk and support services
- Published
- 19 July 2017
- Source
- ContractsFinder
Tender description
WMFS currently utilise 'Web Help Desk' to manage their ICT incident, problem, change and request fulfilment tickets. WMFS are planning to replace Web Help Desk with a new solution that is stable, reliable and easy to use, and which can provide better reporting and support an improved customer experience. WMFS requires a software solution that will deliver standard ITSM functionality - a 'Tier 2' ITSM solution to deliver core 'standard' ITSM functionality, ideally using a simple an intuitive collaborative approach - to replace the current tool - with optimal implementation time, tailoring and cost.
Timeline
- Completed: Award date30 June 2017
- Completed: Award published19 July 2017Current notice
- Completed: Contract expiry date29 June 2020
About the buyer
West Midlands Fire and Rescue Authority is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72253000 · Helpdesk and support services
- 72253100 · Helpdesk services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-midlands-fire-and-rescue-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-midlands-fire-and-rescue-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-midlands-fire-and-rescue-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-midlands-fire-and-rescue-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-midlands-fire-and-rescue-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-midlands-fire-and-rescue-authority.gov |
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