Customer experience

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872 Customer experience awards found

Expired contract
Test and evaluation
Home OfficeSupplier(s) PSI Services (UK ) LimitedGBP 8,072,130Awarded 11 June 2019Expiring 26 May 2022Test and evaluation
Awarded contract
Development of MyNotts App
Nottinghamshire County CouncilSupplier(s) Cantarus LimitedGBP 20,900Awarded 7 June 2019
Awarded contract
Strategic Delivery Partner for the Customer Focus and Website Modernisation Programme
Belfast City CouncilSupplier(s) PA Consulting Services LtdGBP 184,000Awarded 4 June 2019
Expired contract
ITS201702 Analysis, Performance and BI in Contact Centre
Leeds City CouncilSupplier(s) SABIO LtdGBP 73,420Awarded 31 May 2019Expiring 31 May 2020Software package and information systems
Expired contract
Invitation to Tender for the Provision of a Digital Omni Channel Contact Centres
THE BUSINESS GROWTH HUB LIMITEDSupplier(s) Puzzel LimitedGBP 110,000Awarded 24 May 2019Expiring 30 April 2022Computer support and consultancy services
Expired contract
Customer data, satisfaction and insight
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDGBP 75,000Awarded 13 May 2019Expiring 31 March 2020Research and development services and related consultancy services
Awarded contract
NU/1434 Supply of Website Development Services
Newcastle UniversitySupplier(s) Status DigitalGBP 150,000Awarded 1 May 2019
Awarded contract
Develop a MVP for New Builds team to improve the management of defects in new build properties. copy
London Borough of HackneySupplier(s) THE DEXTROUS WEB LTDGBP 106,500Awarded 1 May 2019
Expired contract
IT services: consulting, software development, Internet and support
Sedgemoor District Council and Homes in SedgemoorSupplier(s) Granicus-Firmstep LtdGBP 522,446Awarded 30 April 2019Expiring 3 April 2024IT services: consulting, software development, Internet and support
Expired contract
Document creation, drawing, imaging, scheduling and productivity software package
Durham UniversitySupplier(s) On Brand Investments Ltd (Trading as Outfit)EUR 149,500Awarded 29 April 2019Expiring 13 April 2022Document creation, drawing, imaging, scheduling and productivity software package
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Awarded contract
Microsoft365 Transformation Partner
Falmouth UniversitySupplier(s) CORPORATE PROJECT SOLUTIONS LIMITEDGBP 1,000,000Awarded 17 April 2019
Expired contract
1-809 DMRB Update for Operation and Maintenance
National Highways LimitedSupplier(s) WSP UK LimitedGBP 798,158Awarded 4 April 2019Expiring 31 March 2021Research and development services and related consultancy services
Awarded contract
Trade Remedies digital product: live maintenance and development
Department for International Trade, Trade Remedies Authority (TRA)Supplier(s) THE ENGINE GROUP LIMITEDGBP 1,000,000Awarded 1 April 2019
Expired contract
1819CSTDTH Understanding the Trusted Helper Population
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDGBP 41,500Awarded 25 March 2019Expiring 30 September 2019Research and development services and related consultancy services
Expired contract
Customer Experience Platform - Ipswich Borough Council
Ipswich Borough CouncilSupplier(s) Granicus-Firmstep LtdGBP 81,000Awarded 25 March 2019Expiring 31 March 2021Customer Relation Management software package
Expired contract
Software package and information systems
University of AberdeenSupplier(s) Freshworks Inc.GBP 235,000Awarded 20 March 2019Expiring 22 February 2024Software package and information systems
Awarded contract
New Livin website
LivinSupplier(s) THOUGHT QUARTER LTDGBP 40,635Awarded 13 March 2019
Awarded contract
Extending Track a Repair to support contact centre agents
London Borough of HackneySupplier(s) Unboxed Consulting LimitedGBP 49,725Awarded 4 March 2019
Expired contract
Data Centre Design & Quick Wins
Oxfordshire County CouncilSupplier(s) Entec Si LtdGBP 75,525Awarded 1 March 2019Expiring 30 April 2019Data services
Awarded contract
Prj_2167 Strategic service design and digital experience strategy for urgent and emergency care
NHS DigitalSupplier(s) TPXimpact LimitedGBP 203,940Awarded 28 February 2019

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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