Test and evaluation

Tender description

The Home Office procures secure testing services for persons seeking to enter the UK, apply for settlement and/or apply for UK citizenship through the delivery of Life in the UK Testing (LitUK) within the UK. The LitUK test is designed to test an individual’s knowledge of life in the UK (based on content of ‘Life in the United Kingdom; a guide for new residents’ handbook). The test is taken as part of an application for settlement in the UK or naturalisation as a British citizen. LitUK is currently a computer based multiple choice test containing 24 questions, taken under secure conditions. The supplier will be responsible for ensuring the availability of a LitUK test developed in collaboration with UKVI; The scope of the requirement is to provide a service for approximately 170 000 customers per year within the UK, over a maximum 5 years. The service will include the delivery of tests to a customer approved tester to locations that are not managed by the service provider, including the provision of test question updates, the necessary software, separate administration system and support desk. General. These services include but are not limited to: — the secure/assured provision of facilities for the delivery of tests, ensuring they are delivered safely and securely in terms of both test environment and test result, — undertaking rigorous analysis and assurance measures to identify risks/issues and reporting these to the home office and — providing a high level of customer experience to those taking the tests.