ITS201702 Analysis, Performance and BI in Contact Centre
Details
- Buyer
- Leeds City Council
- Supplier(s)
- SABIO Ltd
- Value
- GBP 73,420
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 14 January 2020
- Source
- ContractsFinder
Tender description
The Council has procured an analytics performance marketing and business intelligence system to enable the Council to be able to assess customer contact, in real time, to improve both the customer experience and achieve cost savings for the Council by having the capability to use customer data quickly to enable both staff, the service partners and customer access to evaluate all contact points to improve and reduce contact and service delivery. This will mean that existing Customer Service Officers can be freed up to focus on more complex customer enquiries.
Timeline
- Completed: Award date31 May 2019
- Completed: Award published14 January 2020Current notice
- Completed: Contract expiry date31 May 2020
About the buyer
Leeds City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@leeds-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@leeds-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@leeds-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@leeds-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@leeds-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@leeds-city-council.gov |
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