Customer experience

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872 Customer experience awards found

Awarded contract
HOMES ENGLAND Help to Buy (HtB) Discovery
Homes EnglandSupplier(s) Gulp DigitalGBP 308,000Awarded 18 November 2019
Expired contract
The Provision of a Customer Relationship Management System
Sefton Metropolitan Borough CouncilSupplier(s) Granicus-Firmstep LtdGBP 275,000Awarded 18 November 2019Expiring 31 October 2024Customer Relation Management software package
Expired contract
19-20.CSG. Research into Help to Save Customer Experience
HM Revenue & Customs (HMRC)Supplier(s) Bostock Marketing Group Ltd trading as BMG ResearchGBP 64,500Awarded 11 November 2019Expiring 17 April 2020Research services
Expired contract
1-950 Road User Behavioural Interventions - Developing a Digital Library
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedGBP 59,855Awarded 6 November 2019Expiring 8 June 2020Research and development services and related consultancy services
Expired contract
Test and evaluation
Home Office
Supplier(s)
6 suppliers
IELTS SELT Consortium
Pearson Education Ltd
PeopleCert International Limited
Prometric Ireland Limited
PSI Services (UK ) Limited
Trinity College London
GBP 220,000,000Awarded 4 November 2019Expiring 19 October 2022Test and evaluation
Expired contract
1-934 Queue protection algorithm speed review
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedGBP 199,503Awarded 4 November 2019Expiring 30 September 2020Research and development services and related consultancy services
Awarded contract
Hosted responsive website and Web CMS, including UX design and build
Belfast City CouncilSupplier(s) Simply ZestyGBP 162,135Awarded 4 November 2019
Expired contract
Firmstep Forms including Self and Dash
Department for EducationSupplier(s) Granicus-Firmstep LtdGBP 43,411,000Awarded 31 October 2019Expiring 31 October 2020Business services: law, marketing, consulting, recruitment, printing and security
Awarded contract
LNER Mobile
Transport for LondonSupplier(s) Softwire Technology LimitedGBP 1,700,000Awarded 25 October 2019
Awarded contract
Software package and information systems
Essex County CouncilSupplier(s) Valyrian LimitedGBP 300,000Awarded 17 October 2019Software package and information systems
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Expired contract
Marketing services
London North Eastern Railway LimitedAwarded 7 October 2019Expiring 21 September 2022Direct marketing services
Expired contract
Telecommunications services
Crown Commercial ServiceSupplier(s) Multiple suppliers as listed in attached scheduleGBP 5,000,000,000Awarded 7 October 2019Expiring 16 September 2023Installation services of radio, television, sound and video equipment
Expired contract
Business services: law, marketing, consulting, recruitment, printing and security
National Savings and InvestmentsSupplier(s) CURINOS INTERNATIONAL LIMITEDGBP 198,000Awarded 3 October 2019Expiring 27 September 2020Market research services
Awarded contract
Customer services
Luton CouncilSupplier(s) Systra Scott Lister UK LtdGBP 500,000Awarded 3 October 2019Customer services
Awarded contract
Customer Experience Intelligence Partner for the Dart Charge service
National Highways LimitedSupplier(s) Nomensa LtdGBP 400,000Awarded 1 October 2019
Expired contract
Customer Experience Intelligence Partner
National Highways LimitedSupplier(s) Nomensa LtdGBP 400,000Awarded 26 September 2019Expiring 30 September 2021Research consultancy services
Awarded contract
Provision of Catering Services for Aberdeen Art Gallery
Aberdeen City CouncilSupplier(s) Elior UK plc - Lot 1GBP 1,400,000Awarded 26 September 2019Catering services
Expired contract
1-923 Improving maintenance through our customer eyes (2019 -2021)
National Highways LimitedSupplier(s) AJJVGBP 173,666Awarded 13 September 2019Expiring 31 March 2021Research and development services and related consultancy services
Expired contract
Customer Relation Management software package
Rhondda Cynon Taf CBCSupplier(s) GOSS INTERACTIVE LIMITEDGBP 535,460Awarded 9 September 2019Expiring 3 August 2026System management software package
Expired contract
1-920 Improving Variable Speed Limits (VSLs) - Synchronising roadworks hard signage and VSLs
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDGBP 150,000Awarded 6 September 2019Expiring 31 March 2020Research and development services and related consultancy services

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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