Customer Relation Management software package
Details
- Supplier(s)
- GOSS INTERACTIVE LIMITED
- Value
- GBP 535,460
- Duration
- 7 years
- Topic
- Software package and information systems
- Published
- 14 October 2019
- Source
- TedNotices
Tender description
As part of RCTCBC'S Digitalisation Programme, the Council is seeking to appoint a suitably qualified and experienced supplier to provide a suitable Customer Relationship Management (CRM) System to improve customer's experience with the Council from point of contact through to service delivery. As part of RCTCBC'S Digitalisation Programme, the Council is seeking to appoint a suitably qualified and experienced supplier to provide a suitable Customer Relationship Management (CRM) System to improve customer's experience with the Council from point of contact through to service delivery. The new system shall replace the Council's existing CRM system and additionally offer further functionality to enhance other customer facing services to assist the Council's Digital Strategy.
Timeline
- Completed: Award date9 September 2019
- Completed: Award published14 October 2019Current notice
- Completed: Contract expiry date3 August 2026
About the buyer
Rhondda Cynon Taf CBC is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 48445000 · Customer Relation Management software package
- 48481000 · Sales or marketing software package
- 48482000 · Business intelligence software package
- 48517000 · IT software package
- 48600000 · Database and operating software package
- 48611000 · Database software package
- 48627000 · Real-time operating system software package
- 48781000 · System management software package
- 48782000 · Storage management software package
- 48783000 · Content management software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov |
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