Customer experience

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872 Customer experience awards found

Awarded contract
Taff Lone Worker Solution 2026
Taff Housing AssociationSupplier(s) PEOPLESAFE LIMITEDAwarded 20 February 2026Software package suites
Expired contract
Rail Customer Experience Survey data visualisation and communications support
Transport FocusSupplier(s) BEYOND WORDS STUDIO LIMITEDAwarded 17 February 2026Expiring 30 June 2026Business and management consultancy and related services
Awarded contract
Contract for The Provision of a CRM Solution
Northumberland County CouncilSupplier(s) Netcall Technology LimitedGBP 852,330Awarded 16 February 2026Expiring 15 February 2029Software package and information systems
Awarded contract
Bus Franchising Contract Management System
Liverpool City Region Combined AuthoritySupplier(s) NETBI PTY LTDGBP 1,032,000Awarded 16 February 2026Expiring 9 March 2031IT services: consulting, software development, Internet and support
Expired contract
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
Westminster City CouncilSupplier(s) Human Engine LtdAwarded 11 February 2026Expiring 22 August 2026Customer services
Awarded contract
Softcat/Qualtrics - XM For Customer Experience
BROMFORD FLAGSHIP LIVEWEST LIMITEDSupplier(s) Softcat PLCGBP 104,290.4Awarded 4 February 2026Industry specific software package
Awarded contract
Civil Parking Enforcement Services DN25_26 728
Buckinghamshire CouncilSupplier(s) APCOA Parking (UK) LtdGBP 21,186,062Awarded 2 February 2026Expiring 31 May 2031Parking enforcement services
Awarded contract
Strategic Digital Partner for Website and Mobile Applications
CalMac Ferries Ltd7,500,000Awarded 2 February 2026IT services: consulting, software development, Internet and support
Awarded contract
Customer Research Surveys
Karbon HomesSupplier(s) MEL Research LimitedGBP 330,000Awarded 2 February 2026Expiring 31 March 2029Survey services
Awarded contract
Low Code Development & Contact Telephony Platform
East Lothian CouncilSupplier(s) Netcall Technology LimitedGBP 461,595Awarded 2 February 2026Services furnished by business organisations
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Awarded contract
GB-Sheffield: Customer Experience Contact Centre
British Business BankSupplier(s) New Voice MediaGBP 92,940Awarded 1 February 2026Expiring 31 January 2029Telecommunications system
Awarded contract
IT Managed Services
General Pharmaceutical CouncilSupplier(s) ONEADVANCED IT SERVICES LIMITED1,517,832Awarded 26 January 2026Expiring 1 March 2029Helpdesk and support services
Awarded contract
TfL Revenue Collection Services - Project Proteus 24412
Transport for LondonSupplier(s) Indra Sistemas S.AGBP 1,964,400,000Awarded 15 January 2026Software package and information systems
Awarded contract
Customer Experience Platform
Money And Pensions ServiceSupplier(s) CAPRICORN VENTIS LIMITED (CAPVENTIS)GBP 615,119Awarded 18 December 2025Customer Relation Management software package
Expired contract
S30042 MP Simister Island Travel Choice Support
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDGBP 58,378.42Awarded 17 December 2025Expiring 31 March 2026Development consultancy services
Awarded contract
AT1430 - Digitisation of frontline services in Street Cleansing, Refuse Collection, and Grounds Maintenance
Luton CouncilSupplier(s) Bartec Municipal Technologies LimitedGBP 800,700Awarded 14 December 2025Expiring 30 November 2030Software package and information systems
Awarded contract
Social Media and Insight
Agriculture and Horticulture Development Board (AHDB)Supplier(s) Sprout Social Inc, Sprout Social IncGBP 93,333Awarded 11 December 2025Expiring 31 March 2027Advertising campaign services
Awarded contract
Customer Experience Management system
Wyre Borough CouncilSupplier(s) Jadu LimitedGBP 268,978Awarded 6 December 2025Expiring 6 December 2029Software package and information systems
Awarded contract
Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number
London North Eastern Railway Limited7,000,000Awarded 1 December 2025Vending machines
Awarded contract
New Build Customer Journey Experience Solutions
Peabody TrustSupplier(s) Integrity UK LtdGBP 700,000Awarded 1 December 2025Expiring 31 December 2026Business services: law, marketing, consulting, recruitment, printing and security

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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