Awarded contract

GB-Sheffield: Customer Experience Contact Centre

Details

Buyer: British Business Bank
Supplier(s): New Voice Media
Value: £92,940
Duration: 3 years
Topic: Telecommunications network
Published: 1 December 2025
Source: uk:contracts_finder

Tender description

Customer Experience Contact Centre Omnichannel and SUL HUB Telephony Additional information: British Business Bank Plc, registered in England and Wales, registration number 08616013, registered office Steel City House, West Street, Sheffield, S1 2GQ, a development bank wholly owned by the HM Government. It and its subsidiaries are not banking institutions and do not operate as such. With the exception of BBB Investment Services Limited they are not authorised or regulated by the Prudential Regulation Authority or the Financial Conduct Authority. BBB Investment Services Limited is authorised and regulated by the Financial Conduct Authority. A complete legal structure chart for the group can be found at www.british-business-bank.co.uk.

Timeline

Completed: Award published1 December 2025
Current notice
Completed: Award date1 February 2026
Next: Contract expiry date31 January 2029in 2 years

About the buyer

British Business Bank is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@british-business-bank.gov
Commercial Director	+44 •••• ••••••	••••••••@british-business-bank.gov
Procurement Manager	+44 •••• ••••••	••••••••@british-business-bank.gov
Category Lead	+44 •••• ••••••	••••••••@british-business-bank.gov
Senior Buyer	+44 •••• ••••••	••••••••@british-business-bank.gov
Contracts Manager	+44 •••• ••••••	••••••••@british-business-bank.gov