Customer experience

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872 Customer experience awards found

Expired contract
Customer Engagement Centre
Department for EducationSupplier(s) ARVATO LIMITEDGBP 37,639,285Awarded 2 August 2021Expiring 1 August 2026Public relations services
Expired contract
Customer Experience Tracker 2021
National Highways LimitedSupplier(s) IPSOS (MARKET RESEARCH) LTDGBP 940,000Awarded 28 July 2021Expiring 29 March 2024Business services: law, marketing, consulting, recruitment, printing and security
Awarded contract
RTÉ Subtitling and Audio Description Systems
Raidió Teilifís Éireann (RTÉ)Supplier(s) Qvest Media GmbH, MediagenixAwarded 25 July 2021Television and audio-visual equipment
Expired contract
Customer Experience Strategy & Delivery Programme
London Borough of Waltham ForestSupplier(s) Green Park Interim & Executive LimitedGBP 45,000Awarded 21 July 2021Expiring 31 October 2021
Awarded contract
RTÉ Subtitling and Audio Description Systems
Raidió Teilifís Éireann (RTÉ)Supplier(s) Qvest Media GmbH, MEDIAGENIXAwarded 21 July 2021Industry specific software package
Expired contract
Executive search and selection for Service Director for Digital and Customer Experience
Plymouth City CouncilSupplier(s) PENNA PLCGBP 23,000Awarded 15 July 2021Expiring 31 March 2022Pre-school education services
Awarded contract
Whittington Health NHS Trust Payroll and Pensions Framework Agreement
Whittington Health NHS TrustSupplier(s) NHS Shared Business ServicesGBP 1Awarded 14 July 2021Personnel and payroll services
Awarded contract
Re-imagining Waltham Forest’s digital channel strategy and website delivery plan post-Covid
London Borough of Waltham ForestSupplier(s) Methods Business and Digital Technology LtdGBP 94,650Awarded 12 July 2021
Expired contract
Temp HEO T&T and Customer Experience
Department of Health and Social CareSupplier(s) Allen LaneGBP 29,250Awarded 8 July 2021Expiring 30 September 2021Supply services of personnel including temporary staff
Awarded contract
Provision of Repair & Maintenance Services on Clean Water Networks
Yorkshire Water Services Ltd
Supplier(s)
32 suppliers
1Spatial Group Ltd
Acquaint BV
Amey OW Ltd
Binnies UK Limited
Carfiguano Ltd
Crowder Consulting
Electro Scan UK Ltd
GMAC Utilities Limited
HASKONING UK LIMITED
Haydale Composite Limited
Hydraulic Analysis Limited
Hydrosave (UK) Ltd
Inflowmatix Ltd
Intellitect Water Ltd
Kier Integrated Services Ltd
Morrison Water Services
Mueller International Holdings
MW (Polymer Products) Ltd
Network Plus
Origin Integrity Management Ltd.
PAM Analytics
PMP Utilities Ltd
R2M Ltd
Sanivar UK
Sarco Stopper Ltd
Suez Advanced Solutions UK
TATA Consultancy Services Ltd
TELESPAZIO UK LIMITED
Testex NDT LTD
Thermancy
Water Research Centre Limited
Xylem Water Solutions UK LTD
GBP 1,300,000,000Awarded 5 July 2021Meter reading service
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Awarded contract
University of St Andrews: Finance - Student Payment Services
University of St AndrewsSupplier(s) Western Union Business SolutionsGBP 1,454,000Awarded 1 July 2021International payment transfer services
Awarded contract
19/120 — Provision of Network Services and Works to Gas Networks Ireland
ErviaSupplier(s) GMC Civil & Mechanical Engineering Ltd, Murphy International LtdAwarded 21 June 2021Gas distribution
Awarded contract
19/120 - Provision of Network Services & Works to Gas Networks Ireland
ErviaAwarded 17 June 2021Gas pipelines
Expired contract
GB-London: CON-21-033 Recorded Voice
Financial Conduct AuthoritySupplier(s) Premier Business Audio Limited (Trading as Premier CX)GBP 41,040Awarded 15 June 2021Expiring 30 September 2024Sound recordings
Expired contract
South Cambridgeshire District Council - Operational and Business Cultural Support
South Cambridgeshire District CouncilSupplier(s) MondremGBP 26,200Awarded 11 June 2021Expiring 31 December 2021Business and management consultancy and related services
Awarded contract
FWoW Connections - Integration of the Customer Portal
Northern Gas NetworksSupplier(s) TPoint Solutions LtdGBP 44,950Awarded 9 June 2021IT services: consulting, software development, Internet and support
Expired contract
Support to generate feedback on the HMRC Charter and Professional Standards
HM Revenue & Customs (HMRC)Supplier(s) LINGUISTIC LANDSCAPES LIMITEDGBP 106,280Awarded 8 June 2021Expiring 9 December 2021Research and development services and related consultancy services
Expired contract
Customer Experience Platform (CRM)
Buckinghamshire CouncilSupplier(s) Granicus-Firmstep LtdGBP 149,500Awarded 3 June 2021Expiring 15 June 2023System and support services
Expired contract
IT Service management tool
Leeds Trinity UniversitySupplier(s) Ivanti UK LtdGBP 40,087Awarded 28 May 2021Expiring 20 May 2026IT services: consulting, software development, Internet and support
Expired contract
Senior Service Designer
Department of Health and Social CareSupplier(s) InterQuest Group (UK) LtdGBP 92,270Awarded 27 May 2021Expiring 31 October 2021IT services: consulting, software development, Internet and support

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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