Expired contract

Customer Engagement Centre

Details

Buyer
Department for Education
Supplier(s)
ARVATO LIMITED
Value
GBP 37,639,285
Duration
5 years
Topic
Public relations services
Published
11 March 2021
Source
uk:contracts_finder

Tender description

The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities.

Timeline

  1. Award published11 March 2021
    Current notice
  2. Award date2 August 2021
  3. Contract expiry date1 August 2026

About the buyer

Department for Education is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79416000 · Public relations services

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