Customer experience

Find customer experience opportunities in seconds below. Search through thousands of customer experience awards and upcoming contracts. Bookmark the tender and start your bid/no-bid decision.

872 Customer experience awards found

Expired contract
HTP Agile Digital Services
Department For Work and Pensions (DWP)Supplier(s) OPENCAST SOFTWARE EUROPE LIMITEDGBP 4,162,500Awarded 11 March 2022Expiring 13 March 2023Information technology services
Expired contract
ITT288 - Appointment for a Supplier of Cleaning & Janitorial Supplies - AWARD
University of Northampton e-TenderingSupplier(s) John Astley & Sons LtdGBP 240,585Awarded 10 March 2022Expiring 31 March 2025Cleaning and polishing products
Awarded contract
ITT288 - Appointment of Cleaning and Janitorial Supplies
University of Northampton e-TenderingSupplier(s) John Astley & Sons LtdGBP 240,585Awarded 10 March 2022Cleaning and polishing products
Awarded contract
EA Education Technology Services (ETS) Programme - Market Information Session - 30th September 2021
Education Authority Northern IrelandAwarded 24 February 2022IT services: consulting, software development, Internet and support
Awarded contract
Provision of a Leisure Management System
Broxtowe Borough CouncilSupplier(s) Gladstone LimitedGBP 250,000Awarded 11 February 2022Expiring 31 March 2027Sports facilities operation services
Awarded contract
GWR Customer Experience Training (GEMS2)
Great Western Rail (FirstGroup)410,000Awarded 10 February 2022Staff training services
Awarded contract
Customer Journey Mapping
Natural Resources WalesSupplier(s) Mima Group LimitedGBP 149,650Awarded 7 February 2022Customer survey services
Awarded contract
Customer Journey Mapping
Natural Resources WalesSupplier(s) Mima Group LimitedGBP 149,650Awarded 7 February 2022Corporate governance rating services
Awarded contract
Durham History Centre - Collection Integration and Artificial Intelligence
Durham County Council, National Lottery Heritage FundSupplier(s) TPXimpact LimitedGBP 110,000Awarded 2 February 2022
Expired contract
Telephony Service Voice Artist
HM Revenue & Customs (HMRC)Supplier(s) Mazaru LtdGBP 120,000Awarded 1 February 2022Expiring 1 February 2025IT services: consulting, software development, Internet and support
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Expired contract
Website Consolidation Project
Stonewater LtdSupplier(s) MANIFESTO DIGITAL LIMITEDGBP 180,000Awarded 31 January 2022Expiring 30 January 2025World wide web (www) site design services
Expired contract
DaaS Telemetry Discovery
Department For Work and Pensions (DWP)Supplier(s) Deloitte LLPGBP 298,200Awarded 31 January 2022Expiring 31 March 2022IT services: consulting, software development, Internet and support
Awarded contract
ITEP0175 - Digital Roads – Digital Change Office
National Highways LimitedSupplier(s) Deloitte LLPGBP 1,230,000Awarded 24 January 2022
Expired contract
Eforms and Customer Experience Platform
Nottingham City CouncilSupplier(s) Granicus-Firmstep LtdGBP 81,575Awarded 18 January 2022Expiring 17 January 2026Information technology services
Awarded contract
Education Authority Online Schools Admissions
Education Authority Northern IrelandSupplier(s) Version 1 Solutions LimitedGBP 1,250,000Awarded 14 January 2022
Expired contract
Research Specification into customers' experience of the Profit Diversion Compliance Facility & the Diverted Profits Investigation Approach
HM Revenue & Customs (HMRC)Supplier(s) IFF ResarchGBP 50,000Awarded 11 January 2022Expiring 29 June 2022Research and development services and related consultancy services
Awarded contract
Great Orme Tramway Development
Conwy County Borough CouncilSupplier(s) Caulmert LtdAwarded 10 January 2022Architectural, construction, engineering and inspection services
Expired contract
Ride quality initiatives to improve customer experience
National Highways LimitedSupplier(s) FUTRAN Joint VentureGBP 259,776.46Awarded 6 January 2022Expiring 31 March 2023Research and development services and related consultancy services
Expired contract
HMCTS Reform Interactive Voice Response Recordings Contract
Ministry of JusticeSupplier(s) Temple Interactive Media LimitedGBP 100,000Awarded 4 January 2022Expiring 3 January 2024Sound recordings
Expired contract
Ofwat and Consumer Council for Water Customer research on sewage in homes in England and Wales
Water Services Regulation Authority (Ofwat)Supplier(s) Thinks Insight and Strategy (Britain Thinks) LimitedGBP 54,500Awarded 4 January 2022Expiring 31 March 2022Market research services

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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